Aracely Rios
DaVita Dialysis Corporation
Yuma,AZ
2
years of professional experience
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Work History
Triage Customer Service Representative
4 Months- Provided accurate information regarding benefits and medical eligibility to clients.
- Assisted clients in completing applications for services, ensuring compliance with departmental guidelines.
- Addressed customer inquiries with efficiency, fostering enhanced client satisfaction.
- Utilized department software to track cases and update client records promptly.
- Resolved customer complaints with empathy
- Handled escalated calls efficiently, finding satisfactory resolutions.
- Implemented effective problem-solving techniques to expedite resolution of customer complaints.
Patient Care Technician
8 Months- Maintained clean and safe environment to promote patient safety and comfort.
- Followed directions of licensed nurses to administer medications and treatments.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Conducted data entry and recordkeeping to maintain client information.
- Delivered excellent customer services, promptly addressing concerns and questions.
Phlebotomist
1 Year 1 Month- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Performed venipuncture and executed CT procedures.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Clarified collection procedures through patient inquiries and concerns.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Verified patients' identification for proper sample collection.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Education
Certificate - Business
Bachelor Of Arts - Spanish / Business
Associate Of Arts - Spanish
Associate Of Arts - General Studies
Skills
Donor screening
Venipuncture
Medical records handling
Patient preparation
Venipuncture expertise
Proper labeling
Health and safety
Patient care
Patient support
Data entry
Communication
Paperwork processing
Recording data
Customer service experience
Languages
Spanish
English
Timeline
Triage Customer Service Representative
Division of Benefits and Medical Eligibility Department of Economic Security
02.2026 - CurrentRead More
Patient Care Technician
DaVita Dialysis Corporation
10.2025 - CurrentRead More
Phlebotomist
Biomat U S A
08.2024 - 09.2025Read More
Arizona Western College
Associate Of Arts from General Studies
Read More
Arizona Western College
Associate Of Arts from Spanish
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Northern Arizona University
Bachelor Of Arts from Spanish / Business
Read More
Northern Arizona University
Certificate from Business
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