Aracely Soto
Haines City,FL
Summary
Dedicated professional transitioning to elementary education (K-6) with a strong foundation in human services and child psychology. Expert in social-emotional support, data-driven documentation, and parent advocacy within high-stakes environments. Educated and experienced in developing client relationships. Highly developed communication skills based on a solid moral code. Ability to work under pressure, independently, or as a member of a team. Dedicated, highly motivated, and detail-oriented. FLDOE Statement of Eligibility (SOE) pending FTCE K-6 subtests scheduled for February 14, 2026.
Overview
18
18
years of professional experience
Work History
Utilization management Service coordinator
HEALTHFIRST
New York, USA
02.2012 - Current
- Managed individual care plans for 150+ patients performing comprehensive assessments to ensure appropriate service delivery.
- Serving as a primary liaison between providers and families, navigating sensitive service challenges with a clear focus on communication and positive outcomes.
- Conduct pre-enrollment phone calls and letters for new prospective members.
- Arrange Personal Care services.
- Expert in conflict resolution and diplomatic communication to resolve challenges with diverse stakeholders.
- Attend Mandatory Training and meetings.
- Audited high-stakes data and maintained detailed progress reports to ensure 100% regulatory compliance.
- Train newly onboarded staff on administrative protocols and software updates, ensuring team-wide compliance and operational efficiency.
- Maintained professional collaborations with veteran administrators, including actively participating in leadership, workshops, and discussions on patient issues and quality improvements.
Medical Office Manager
The Raymond Naftali Center
New York, USA
02.2008 - 01.2012
- Interview, hire, and train a productive medical office team and conduct performance reviews for a group of 6.
- 2 years plus experience in managing a medical office environment.
- Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting.
- Handle all receiving requisitions/referrals and review for rehabilitation and Gynecology services.
- Contact physicians to obtain scripts for approval for services.
Education
Bachelor of Arts - Human Services and Child Psychology
Touro College
New York, NY12.2010
Associates of Arts - Human Services
Bronx Community College
The Bronx, NY12.2003
Master of Arts - Social Work
Simmons University
Boston, MASkills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Number entry accuracy
- EMR
- CCMS
- TruCare software
- Misys software
- Interpersonal skills
- Fluent in English
- Fluent in Spanish
- Conflict resolution
Qualifications Summary
- Dedicated professional transitioning to Elementary Education (K-6) with strong foundation in Human Services and Child Psychology.
- Expert in social-emotional support, data-driven documentation, and parent-advocacy within high-stakes environments.
- Educated and experienced in developing client relationships.
- Highly developed communication skills based on a solid moral code.
- Ability to work under pressure independently or as a member of a team.
- Dedicated, highly motivated, and detail oriented.
- FLDOE Statement of Eligibility (SOE) pending.
- 02/14/26
Timeline
Utilization management Service coordinator
HEALTHFIRST
02.2012 - Current
Medical Office Manager
The Raymond Naftali Center
02.2008 - 01.2012
Bachelor of Arts - Human Services and Child Psychology
Touro College
Associates of Arts - Human Services
Bronx Community College
Master of Arts - Social Work
Simmons University