Machelle Washington
Seattle,Washington
Summary
Organized and dependable portfolio manager successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Real Estate Leasing and Sale Consultant
Rentersware house
Tukwila, Wa
06.2021 - Current
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Informed home buyer of sales, construction and warranty processes.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Researched commercial and residential real estate deals.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Portfolio Director
Columbia Modern Living
Seattle, Washington
01.2011 - 08.2020
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Communicated with landlord regarding building and tenant issues.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Managed a community of nearly 700 apartment homes.
- Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services.
- Completed final move-out walk-throughs for tenants.
- Handled disciplinary actions, performance appraisals and terminations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with janitorial and maintenance staff on turns and upkeep.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Communicated effectively with owners, residents and on-site associates.
- Analyzed and evaluated monthly and quarterly financial statements.
- Trained and motivated leasing staff during bi-monthly trainings.
- Completed annual rent calculations using housing database software.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- leasing
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Generated leads for sales and rental properties through cold calls and referrals.
Assistant Property Manager
Leschi Lakeside
04.2008 - 05.2011
- Escalated any major issues to the property manager for immediate remediation.
- Ensured common areas were kept clean, neat and free of debris.
- Developed policies and procedures for effective property management.
- Showed apartments to potential tenants and answered questions regarding the community.
- Kept accurate records of all resident and tenant correspondence.
- Resolved conflicts between tenants in the most effective manner.
- Processed security deposit refunds.
- Ensured policies and rules were followed by all tenants.
- Monitored the market to capitalize on the latest trends.
- Cultivated and strengthened lasting client relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Generated and developed leads to acquire new clients.
- Developed and rolled out new policies.
Education
High School Diploma - undefined
Garfield High School
Seattle, WA2008
Associate of Arts - Bussiness
North Seattle Community College
Seattle, WA2010
Skills
- Property management
- Contract negotiation
- Marketing and advertising
- Budgeting
- Financial budgeting and reporting
- Tenant and eviction laws
- City and county regulations
- Business development
- Staff management
- Accounting
- Customer service-focused
- Affordable housing programs knowledge
Timeline
Real Estate Leasing and Sale Consultant
Rentersware house
06.2021 - Current
Portfolio Director
Columbia Modern Living
01.2011 - 08.2020
Assistant Property Manager
Leschi Lakeside
04.2008 - 05.2011
High School Diploma - undefined
Garfield High School
Associate of Arts - Bussiness
North Seattle Community College