ARAMATA SAWADOGO

Bilingual Customer Support Representative

• Handled 158 calls and 257.9 ticket requests weekly, surpassing departmental targets by optimizing availability and participating in campaigns.

2024 BCS Internship Project Manager

• Oversaw the intern program, aligning projects with objectives, coordinating with stakeholders, and managing communications and escalations.

2023 BCS Summer Intern Lead

• Served as the main contact for interns, facilitated check-ins and learning opportunities, collected and delivered feedback, and resolved issues.

French Captain

• Conducted 20+ interviews and recruited 5 qualified team members; developed a French training program that improved onboarding and reduced errors.

• Assisted Investment Bankers, Asset Managers, and Corporate by solving access issues to the Bloomberg Terminal
• Researched the Enterprise department and pitched ideas on how to optimize the workflow and the collaboration between different departments by leveraging process maps and flowcharts.

• Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
• Work in multiple queues/skill sets over various customer service platforms (email, telephone, chat)
• Troubleshoot and resolved product, service issues and concerns

• Utilized extensive knowledge of rates, packages, and special promotions to drive sales
• Resolved customer complaints promptly and courteously
• Maintained daily records of guests' accounts including charges, payments, and credits.