Results-oriented professional knowledgeable about wide range of loan products and processes. Professionally works with different customers to meet individual needs and maximize bank revenue. Analytical problem-solver tenacious in pursuing sales opportunities.
Overview
8
8
years of professional experience
Work History
Mortgage Loan Originator
Independance Home Loans
Scottsdale, AZ
01.2024 - Current
Ensured compliance with all federal, state and local regulations related to mortgage lending.
Conducted interviews with prospective clients to gather information regarding loan applications.
Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
Processed new loan applications in accordance with established guidelines.
Resolved borrower complaints in a timely manner while providing excellent customer service.
Mortgage Loan Officer
LoanSimple
Tempe, AZ
07.2022 - 12.2023
Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
Conducted interviews with prospective clients to gather information regarding loan applications.
Negotiated terms and conditions of loan agreements with borrowers.
Processed new loan applications in accordance with established guidelines.
Mortgage Loan Officer
The Federal Savings Bank
Scottsdale, AZ
01.2021 - 07.2022
Ensured compliance with all federal, state and local regulations related to mortgage lending.
Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
Helped clients fill out loan applications and find ideal loan options.
Educated customers regarding actions and strategies for debt repayment.
Senior Loan Officer
Loandepot and Entrust Funding
Scottsdale, AZ
07.2018 - 10.2020
Located and suggested loan packages that met client needs and priorities.
Developed loan contracts and explained contract terms to clients.
Met with applicants to obtain information for loan applications and answer questions about processes.
Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Identified valuable solutions for customers with credit problems.
General Manager of Food and Beverage Service
Spellbound Group and Riot Hospitality
Scottsdale, AZ
02.2016 - 09.2019
Developed and implemented strategies to increase market share in the region.
Created and maintained relationships with key customers in the region.
Evaluated customer feedback and adjusted company processes accordingly.
Monitored team progress towards achievement of goals and objectives set forth by executive management.
Trained staff on product knowledge, customer service techniques, sales strategies.
Hired talented, trainable team members and drove new business strategies to grow revenues.
Minimized turnover through effective training and employee engagement programs.
Education
Bachelor of Arts - Mass Communication
Florida International University
Miami, FL
05.2015
Skills
Lead Prospecting
Sales and Marketing Strategies
Business Development
Prospecting Skills
Sales Closing
Customer Retention
Sales Development
Sales Expertise
Retention Strategies
Training and Development
Process Monitoring and Improvement
Accomplishments
Consistently maintained high customer satisfaction ratings.
Created highly effective new program that significantly impacted efficiency and improved operations.
Nationally recognized sales associate with multiple monthly and annual awards for extraordinary sales achievements for outstanding performance and team contributions.
Drove 35% improvement in annual profits through aggressive sales training and guerrilla marketing tactics in FnB sales.
VA Eligibility and Entitlement Analyst at Newrez Home Loans (Formally Caliber Home Loans)VA Eligibility and Entitlement Analyst at Newrez Home Loans (Formally Caliber Home Loans)