Summary
Overview
Work History
Education
Skills
Timeline
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Kalvin Cruz

Whittier,United States

Summary

Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Experienced Sales Rep with over five years of experience in multiple fields. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Licensed Mortgage Loan Originator

Loandepot
Irvine, CA
06.2021 - Current
  • Explained different types of loans pertaining to client situations.
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Explained very technical financial information to applicants in easy to understand language.

Sales Representative

Behr Paint
Denver, CO
05.2018 - 09.2020
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Management Trainee

Enterprise Rent-A-Car
Long Beach, CA
06.2015 - 03.2017
  • Explained services and products to customers in friendly and engaging way.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
  • Shouldered management responsibilities during absence of manager.
  • Assisted established management staff with operational oversight, business development and process improvement strategies.

Education

Bachelor of Arts - Individualized Studies With Emphasis in Psychology

New Mexico State University
Las Cruces, NM
03.2015

Skills

  • Mortgage Loan Origination
  • Government Lending
  • Customer Proposals
  • Continuous Improvement Strategies
  • Appraisal Reports
  • Financial History Analysis
  • Nationwide Mortgage Licensing System (NMLS)
  • Closing Sales
  • Lead Prospecting
  • Prospecting and Cold Calling
  • Converting Leads
  • Sales Expertise

Timeline

Licensed Mortgage Loan Originator

Loandepot
06.2021 - Current

Sales Representative

Behr Paint
05.2018 - 09.2020

Management Trainee

Enterprise Rent-A-Car
06.2015 - 03.2017

Bachelor of Arts - Individualized Studies With Emphasis in Psychology

New Mexico State University

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Kalvin Cruz