Years of professional experience
Lauren Smith
Mortgage Loan Originator
Powell,TN
Summary
Intuitive Mortgage Loan Officer with extensive knowledge of programs and modern lending. Committed to accurate, thorough, and professional work to financially benefit all parties. Successful at finding efficient plans and getting clients to the closing table while offering an unparalleled experience.
Overview
8
8
Work History
Licensed Mortgage Loan Originator
Mortgage Investors Group
Knoxville , TN
03.2019 - Current
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Competed successfully against other lenders to earn the business of my customers.
- Leading producer in digital lending department
- Worked company provided leads and generated my own business on the side
Worship Leader & Pianist
Bells Campground Baptist Church
POWELL, TN
12.2013 - 03.2020
- Recruited volunteers for choirs and worship teams.
- Led and inspired worship team members and guided team in following church processes, guidelines and mission.
- Wrote and implemented innovative worship programs and documented worship plans for easy future retrieval.
- Performed as versatile vocalist and instrumentalist to support inspirational worship services.
Mortgage Loan Processor
First Advantage Bank
Knoxville, TN
10.2018 - 03.2019
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
Customer Service Representative Account Manager
GC Services
Knoxville, TN
08.2014 - 10.2018
- Providing excellent customer service to callers requiring assistance for government student loan repayment issues.
- Implemented and executed reviews of calls and systems for compliance with state and federal regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Overcame objections in a professional manor.
- Assisted in running a team of CSR and providing second voices on calls that were not heading towards a resolution.
Education
High School Diploma -
Temple Baptist Academy
Powell, TN05.2010
Music Education
The Crown College of The Bible
Powell, TNMusic Education
West Coast Baptist College
Lancaster, CACosmetology
Paul Mitchell The School Knoxville
Knoxville, TNMortgage Industry And Licensing
Mortgage Educators And Compliance
Skills
- Credit File Updating
- Government Lending
- Product Education
- Negotiation Tactics
- Complaint Handling
- Mortgage Loan Origination
- Automated Underwriting Systems
- Bankruptcy Processes
- Mortgages and Loans
- Financial History Analysis
- Creditworthiness Determination
- Application Reviews
- Appraisal Reports
- Loan File Maintenance
- Creative Solutions
- Active Listening and Learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Hustle beats talent when talent doesn't hustle."
Timeline
Licensed Mortgage Loan Originator
Mortgage Investors Group
03.2019 - Current
Mortgage Loan Processor
First Advantage Bank
10.2018 - 03.2019
Customer Service Representative Account Manager
GC Services
08.2014 - 10.2018
Worship Leader & Pianist
Bells Campground Baptist Church
12.2013 - 03.2020
High School Diploma -
Temple Baptist Academy
Music Education
The Crown College of The Bible
Music Education
West Coast Baptist College
Cosmetology
Paul Mitchell The School Knoxville
Mortgage Industry And Licensing
Mortgage Educators And Compliance