Heaven Campbell
Jacksonville,Fl
Summary
Compassionate nursing student with a customer service background seeking a hospital position. Proven ability to effectively communicate and handle high-pressure situations with empathy and professionalism. Eager to leverage clinical training and interpersonal skills to provide exceptional patient care and support healthcare teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Citi
12.2022 - 08.2024
- Delivered exceptional support to credit card clients
- Aided in troubleshooting web-based problems
- Recognized among top ten performers during shift
- Provided accurate, valid, and complete information to customers in a timely manner.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
Fire watch and Logistics worker
Shipyard Staffing
09.2021 - 12.2022
- In charge of operating tool room
- Oversaw safety protocols on naval ships
Customer Advocate
Safelite Autoglass
01.2020 - 08.2021
- Engage clients with friendly and reliable support
- Managed front desk operations efficiently
- Point of contact for surface level conflict resolution
- Engaged with customers to confirm appointments
Education
Associates in Arts (AA) - Nursing
Florida State College At Jacksonville
Jacksonville, Fl05.2022
Diploma -
Terry Parker High School
05.2018
Skills
- Customer Service
- Computer Skills
- Strong Communication Skills
- Creative problem solving
- Technical Support
- Medical terminology knowledge
- Critical Thinking
- Time Management
- Teamwork
Certification
Basic Life Support (BLS) and CPR, 04/30/24
Timeline
Customer Service Advocate
Citi
12.2022 - 08.2024
Fire watch and Logistics worker
Shipyard Staffing
09.2021 - 12.2022
Customer Advocate
Safelite Autoglass
01.2020 - 08.2021
Associates in Arts (AA) - Nursing
Florida State College At Jacksonville
Diploma -
Terry Parker High School
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