Araneisha Victor
Houston
Summary
Dynamic professional specializing in insurance policy analysis and claims management at Insurance Care Direct. Expertise in active listening and organizational skills, leading to enhanced client satisfaction and operational efficiency. Achieved a 20% increase in client retention through strong relationship development and meticulous billing accuracy. Proficient in Microsoft Excel and data entry, ensuring data integrity and efficiency.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Insurance Care Direct
Houston
01.2025 - 07.2025
- Assisted clients in selecting appropriate insurance policies based on their needs.
- Conducted policy reviews to ensure coverage aligned with client requirements.
- Processed insurance applications and maintained accurate client records.
- Educated clients about policy terms, conditions, and benefits thoroughly.
- Handled client inquiries and resolved issues related to claims and coverage.
- Developed strong relationships with clients through effective communication strategies.
- Participated in training sessions to stay updated on industry changes and regulations.
Front Desk Receptionist
A&R financing
Houston
07.2024 - 03.2025
- Greeted clients warmly and ensured a positive first impression.
- Managed multi-line phone system to handle incoming calls efficiently.
- Scheduled appointments and maintained organized calendar for office staff.
- Processed client inquiries and directed them to appropriate departments.
- Coordinated office supplies inventory and placed orders as needed.
- Assisted with filing and maintaining client records in digital systems.
- Conducted basic data entry tasks for client information management.
- Provided administrative support to team members as required daily.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Signed for packages, recorded deliveries, and distributed to personnel.
Medical Biller and Coder
Methodist Healthcare
Houston
10.2023 - 12.2024
- Processed medical claims accurately for various insurance providers and healthcare facilities.
- Reviewed and corrected billing discrepancies to ensure compliance with regulations.
- Utilized coding software to assign appropriate codes for diagnoses and procedures.
- Collaborated with healthcare staff to gather necessary documentation for claims submission.
- Maintained patient records and ensured confidentiality in accordance with HIPAA guidelines.
- Communicated effectively with patients regarding billing inquiries and payment options.
- Kept updated on changes in medical billing regulations and coding standards.
- Assisted in training new staff on billing procedures and coding practices.
Security Officer
United Protection Services
Houston
01.2024 - 07.2024
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to identify and address potential security issues.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Managed access control for visitors, ensuring compliance with security protocols.
- Documented incidents and prepared detailed reports for management review.
- Trained new security personnel on procedures and emergency response protocols.
- Provided assistance during investigations by gathering evidence and witness statements.
Caregiver
Care Giver Staffing
Katy
05.2023 - 07.2024
- Provided personal care and assistance with daily living activities.
- Assisted clients with mobility and transportation to appointments.
- Maintained a clean and safe environment for clients at home.
- Communicated effectively with families regarding client needs and well-being.
- Documented client progress and reported changes in health status.
- Developed engaging activities to promote social interaction and mental stimulation.
Education
High School Diploma -
Cypress Lakes
Katy, TX06.2018
Some College (No Degree) - Business Administration And Management
Lone Star College
Houston, TXSome College (No Degree) - Accounting and Finance
HCC
Houston, TXSkills
- Data entry and typing
- Billing accuracy
- Data entry
- Patient confidentiality
- Insurance policy analysis
- Claims management
- Appointment scheduling
- Call center customer service
- Analytical
- Cosmetology expertise
- Computer proficiency
- Financial analysis
- Caregiving and childcare
- Retail sales and customer service
- Phone etiquette and multi-line systems
- Calendar management
- Writing and research skills
- Sales and account management
- Organizational skills and office management
- Laboratory experience
- Team collaboration
- Cash handling and front desk operations
- Microsoft Windows proficiency
- Microsoft Excel
- Active listening
- Windows Autopilot
- Microsoft powerapps
- Microsoft teams
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Call Center Representative
Insurance Care Direct
01.2025 - 07.2025
Front Desk Receptionist
A&R financing
07.2024 - 03.2025
Security Officer
United Protection Services
01.2024 - 07.2024
Medical Biller and Coder
Methodist Healthcare
10.2023 - 12.2024
Caregiver
Care Giver Staffing
05.2023 - 07.2024
High School Diploma -
Cypress Lakes
Some College (No Degree) - Business Administration And Management
Lone Star College
Some College (No Degree) - Accounting and Finance
HCC