Arani Perez

Self-Employed Online Jewelry & Accessories Boutique

• Launched and managed an online boutique, overseeing all aspects of business operations, including inventory management, customer service and marketing.
• Built and maintained and active social media presence, growing the boutique's Instagram following to over 3500+ and driving brand awareness and sales.
• Developed a customer-centric approach, focusing on personalized service, prompt response times, and ensuring a positive shopping experience.
• Handled product sourcing, pricing, and quality control, staying up-to-date with fashion trends to curate attractive collections.
• Implemented e-commerce strategies to increase monthly sales, achieving consistent revenue growth.
• Increased store sales by implementing effective marketing strategies and attractive merchandise displays.

• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
• Collaborated with store manager to maintain daily operations.
• Increased patient retention by providing exceptional customer service and addressing concerns with empathy and professionalism.
• Skilled at working independently and collaboratively in a team environment.
• Proved successful working within tight deadlines and a fast-paced environment.
• Strengthened communication skills through regular interactions with others.
• Boosted team morale by leading regular staff meetings to address challenges, celebrate successes, and implement new strategies for improvement.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Learned and adapted quickly to new technology and software applications.