Curtis Brown
Orange Park,FL
Summary
Dynamic leader with a proven track record at Laugh World Kids Boutique, excelling in customer relations and inventory control. Spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Skilled in financial management and relationship building,
Overview
7
7
years of professional experience
Work History
Store Owner
Laugh World Kids Boutique
08.2020 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Store Manager
Designers Closet
05.2017 - 08.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
N/A - Business Management
Tallahassee Community College
Tallahassee, FLSkills
- Store operations
- Business Networking
- Store maintenance
- Performance Analysis
- Inventory Control
- Financial Planning
- Business Administration
- Merchandise planning
- Employee Scheduling
- Operations Management
- Financial Tracking
- Staff hiring
- Social Media Marketing
- Budget Planning
- E-commerce management
- Relationship Building
- Customer Relations
- Financial Management
- Staff Management
- Contract Management
- Business Planning
- Small business operations
Accomplishments
Recipient of the Marquis Who's Who in America for business innovator for 2023/2024.
Timeline
Store Owner
Laugh World Kids Boutique
08.2020 - Current
Store Manager
Designers Closet
05.2017 - 08.2020
N/A - Business Management
Tallahassee Community College
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