Richard Warno
Patchogue,NY
Summary
Dynamic entrepreneur with a proven track record at Gymir's Card Shop and Rich Warno LTD, vast sales experience in multiple fields, enhancing customer satisfaction and boosting sales by implementing strategic marketing and operational improvements. Skilled in e-commerce management and relationship building, successfully increased sales by a notable percentage, leveraging social media marketing and key partnership cultivation.
Diligent sales with proven track record of successfully managing store operations and enhancing customer satisfaction. Demonstrated ability to optimize inventory and streamline processes to boost efficiency. Skilled in team leadership and driving sales growth.
Overview
17
17
years of professional experience
Work History
Store Owner
Gymir's Card Shop (whatnot.com)
02.2023 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Increased sales by [Number]% with special displays and promotions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Owner/Operator
Rich Warno LTD (Refrigeration)
01.2008 - Current
- Hired and managed employees
- Upselling new/used commercial equipment
- Installing and servicing equipment
- Overseeing large commercial installation projects
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Reduced operational costs through strategic cost management initiatives.
- Adopted cutting-edge technologies to improve productivity levels within the organization.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Managed scheduling of day-to-day operations
Education
GED -
Eastern Suffolk BOCES
Riverhead, NY09-2009
Skills
- Store operations
- Store maintenance
- Sales
- Performance analysis
- Inventory control
- Merchandise planning
- Operations management
- Promotional planning
- Sales management
- Social media marketing
- Product marketing
- E-commerce management
- Sales oversight
- Business development
- Relationship building
- Small business operations
- Project estimating
- Client service
- Sales leadership
- Crisis management
- Bidding processes
- Marketing
- Consulting
- Product branding
- Profit and loss analysis
- Program creation and implementation
- Social media control
- Cash flow optimization
- Key partnership cultivation
Timeline
Store Owner
Gymir's Card Shop (whatnot.com)
02.2023 - Current
Owner/Operator
Rich Warno LTD (Refrigeration)
01.2008 - Current
GED -
Eastern Suffolk BOCES
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