Rolando Bencomo
Fort Lauderdale
Summary
Dynamic leader with over 15 years of experience in store operations and customer service. Skilled in performance analysis and staff training, driving improvements that enhance operational efficiency and elevate customer satisfaction. Seeking to leverage expertise to support business growth and team development.
Overview
23
23
years of professional experience
Work History
Store Owner
UBreakiFix
6 Locations
03.2010 - 03.2025
- Oversaw daily operations to ensure efficient workflow and exceptional customer service.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained and mentored staff on technical repairs and customer interaction best practices.
- Developed strategic marketing initiatives that increased foot traffic and brand awareness.
- Analyzed sales data to identify trends, informing product selection and promotional strategies.
- Established partnerships with local businesses to enhance community engagement and support.
- Resolved customer complaints effectively, fostering loyalty through positive experiences.
- Streamlined repair processes, improving turnaround time and enhancing overall service quality.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
Assistant Manager
Scarlett's Night Club
Hallandale, FL
12.2001 - 01.2009
- Oversaw daily operations to ensure seamless venue management and customer satisfaction.
- Implemented staff training programs to enhance team performance and service quality.
- Analyzed customer feedback to drive improvements in service offerings and operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
Nova High School
Davie, FL05-2000
Skills
- Store operations
- Store maintenance
- Performance analysis
- Inventory control
- Employee scheduling
- Operations management
- Staff hiring
- Business development
- Customer relations
- Staff management
- Small business operations
Languages
Spanish
Native or Bilingual
Timeline
Store Owner
UBreakiFix
03.2010 - 03.2025
Assistant Manager
Scarlett's Night Club
12.2001 - 01.2009
High School Diploma -
Nova High School