Arantza Martinez Valdes
Mission,TX
Summary
Dynamic manager with a proven track record at Soccer Shoppe, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and mentoring, while optimizing staff performance. Skilled in task delegation and time management, fostering a productive environment that drives results and builds strong relationships with clients and suppliers.
Overview
8
8
years of professional experience
Work History
Manager
Soccer Shoppe
02.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Sharyland High School
Mission, TX06.2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Shift scheduling
- Sales techniques
- Schedule preparation
- Product management
- Coaching and mentoring
- Recruiting and interviewing
- Positive attitude
- Multitasking
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Staff training
- Scheduling and coordinating
- Schedule management
Accomplishments
- Demonstrating strong work ethic and dedication by striving for excellence in all assigned tasks.
- Excelling in my role by maintaining commitment, focus, and quality in everything I do.
- Achieved stronger teamwork and productivity by promoting a positive workplace culture and developing solid partnerships.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Soccer Shoppe
02.2018 - Current
Sharyland High School