Aranza Garcia
Assistant Store Manager with over 8 years of experience in retail leadership, specializing in team collaboration and customer satisfaction. Proven track record in implementing innovative inventory processes that enhance operational efficiency and streamline store operations. Renowned for mentoring staff to deliver exceptional customer service, fostering a positive store environment, and boosting team morale. Committed to achieving excellence through strategic problem-solving and continuous improvement initiatives.
Experienced with troubleshooting technical issues and providing effective IT support. Utilizes knowledge of network configurations, software installations, and system maintenance to enhance operational efficiency. Strong understanding of collaborative teamwork and adaptability to evolving technological needs.
Work History
Patient Dining
1 Year 4 Months- Provided excellent customer service to patients and families, demonstrating strong interpersonal skills.
- Fostered a welcoming dining environment, enhancing patient experiences and promoting overall satisfaction.
- Delivered compassionate service to patients and families, enhancing their dining experience and contributing to overall patient satisfaction.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Assistant Store Manager
6 Months- Managed all customer inquiries and complaints in a professional and timely manner.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Maintained organized store environment for customer and employee health and safety.
- Assisted with training staff on all internal operational functions.
- Coached employees on customer service and selling techniques.
- Fostered a positive team environment by mentoring staff on customer service excellence, enhancing team morale and performance.
- Implemented efficient inventory management processes that reduced stock discrepancies, leading to noticeable gains in operational efficiency.
Manager
8 Months- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Cashier
4 Years 8 Months- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
IT Intern
3 Years 4 Months- Installed operating systems, software updates, and patches in accordance with best practices.
- Resolved network connectivity issues in a timely manner.
- Monitored system performance through daily checks of hardware components and software applications.
- Configured routers, switches, hubs, access points, printers, scanners, and other hardware devices.
- Configured workstations, accounts, and access permissions for new staff onboarding.
- Led troubleshooting for hardware, software, and connectivity issues across user devices.
Education
High School Diploma
Skills
Certification
IT Fundamental Certification
Working on CompTIA A+ Technician
Working on Microsoft Certification