Aranza Trevino
Baytown
Summary
Professional experience encompasses a commitment to delivering exceptional customer service while pursuing a role as an Apartment Leasing Agent. Skills include conflict resolution, effective communication, and strong organizational capabilities, all essential for managing tenant inquiries and lease agreements. Aiming to leverage sales techniques and customer relationship management expertise to enhance leasing operations and tenant satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
Pasadena
10.2021 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Customer Service Representative
AAA Insurance Company
Pasadena
04.2023 - 07.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Surpassed sales goals through implementation of successful marketing strategies.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
High School Diploma -
Sam Rayburn High School
Pasadena, Texas05-2021
Skills
- Calm demeanor
- Memory retention
- Sales techniques
- Sales promotion
- Cash handling
- Team training
- Conflict resolution
- Effective communication
- Task prioritization
- Strong work ethic
- Positive and professional
- Multitasking and organization
- Positive guest interactions
- Professional appearance
- Exceptional customer service
- Fluent bilingualism
- Flexibility and adaptability
- Telephone etiquette
- Teamwork skills
- Computer skills
- Empathy and patience
- Organizational skills
- Communication skills
- Punctual and dependable
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
AAA Insurance Company
04.2023 - 07.2024
Server
Texas Roadhouse
10.2021 - Current
High School Diploma -
Sam Rayburn High School