Aranzazu Castillano
Hayward,CA
Summary
Dependable individual, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Offering excellent communication and good judgment. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Language
Work History
Waitstaff
Carlton Senior Living
1 2018 - Current
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma -
San Leandro High School
San Leandro, CA 05.2001 -
GED -
Chabot College
Hayward, CA 05.2001 -
Skills
Personnel Training
Customer Service
Problem-Solving
Teamwork and Collaboration
Multitasking
Reliable and Responsible
Time management abilities
Attention to Detail
Adaptability
Hospitality service expertise
Order delivery practices
Stocking and replenishing
Timeline
High School Diploma -
San Leandro High School
05.2001 -
GED -
Chabot College
05.2001 -
Waitstaff
Carlton Senior Living
1 2018 - Current