Araseli Magallanes
Turlock,CA
Summary
Dynamic professional with a proven track record in customer service and planning. Excels in multitasking and teamwork, consistently achieving high satisfaction ratings and resolving customer complaints with empathy. Demonstrates strong interpersonal skills and attention to detail, enhancing client retention and event success.
Overview
4
4
years of professional experience
Work History
Personal Shopper
Walmart
12.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Customer Service Representative
Walmart
11.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Event Specialist
Advantage Solutions Marketing
08.2020 - 11.2020
- Interfaced with clients to understand event objectives.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
Education
Bachelor of Arts - Psychobiology
California State University, Stanislaus
Turlock, CA05-2024
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Upbeat and Outgoing Attitude
- Strong interpersonal skills
- Teamwork and Collaboration
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Personal Shopper
Walmart
12.2022 - Current
Customer Service Representative
Walmart
11.2020 - 12.2022
Event Specialist
Advantage Solutions Marketing
08.2020 - 11.2020
Bachelor of Arts - Psychobiology
California State University, Stanislaus