Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arash Dehdashti

Plano,United States

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

6
6
years of professional experience

Work History

Men's Fragrance Salesperson

Nordstrom
Frisco, TX
12.2023 - Current
  • Recommended, selected and located merchandise based on customer desires.
  • Connected with customers using strong conversational skills to uncover needs and better target suggestions.
  • Top seller in men's fragrance counter for 2024 fiscal year along with being top 3 in the entire dept
  • Successfully signed customers up for credit cards multiple times monthly
  • Assisted customers in selecting fragrances, taking into consideration individual preferences and budget.
  • Contributed ideas for new product displays or promotional activities.
  • Participated in training programs designed to improve product knowledge or enhance customer service skills.

Service Experience Representative

Nordstrom
Frisco, TX
11.2021 - 12.2023
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Handled escalated customer issues in a professional manner while exercising sound judgment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Service Supervisor

Tom Thumb Food Stores
Plano, TX
01.2021 - 11.2021
  • Supervised team of 4-6 employees and delegated duties and responsibilities to each member.
  • Delivered exceptional customer service and handled inquiries and complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Consulted with customers to resolve service and billing issues.

Cashier

Tom Thumb Food Stores
Plano, TX
03.2019 - 01.2021
  • Got awarded Employee of the Month for the month of June 2019.
  • Became top-seller in the Turkey Bucks charity in 2019 and 2020, along with also being the top-seller in the back-to- school drive in 2019 and being the top seller in the Super Bowl charity drive in 2020.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.

Education

Associates Degree (from Collin College) - Business Administration

The University of Texas At Dallas
Richardson, TX

Skills

Sales

Product Knowledge

Upselling

Client engagement

Relationship selling

Relationship building

Prospecting clients

Active listening

Communication skills

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual
Persian
Limited
French
Limited

Timeline

Men's Fragrance Salesperson

Nordstrom
12.2023 - Current

Service Experience Representative

Nordstrom
11.2021 - 12.2023

Service Supervisor

Tom Thumb Food Stores
01.2021 - 11.2021

Cashier

Tom Thumb Food Stores
03.2019 - 01.2021

Associates Degree (from Collin College) - Business Administration

The University of Texas At Dallas

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Arash Dehdashti