Sahar Tabatabai
Coquitlam,BC
Summary
Accomplished Co Manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. A motivational leader skilled at building relationships with customers, employees and senior management.
Overview
12
12
years of professional experience
Work History
Co Manager
Wal-Mart Canada
02.2023 - Current
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Controlled costs to keep business operating within budget and increase profits.
- Approved regular payroll submissions for employees.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Assistant Store Manager
Wal-Mart Canada
07.2016 - 01.2023
- Lead Assistant Manager: oversaw Assistant Managers and acted as Store Manager in their absence, supported other store managers to train assistant managers and participated in new store setups.
- Recommended enhancements for opening and closing procedures and oversaw implementation of recommended changes to enhance efficiency of daily activities by 15% through utilizing Note App Sure Check App.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Surpassed business targets regularly through employee engagement and forward-thinking planning.
- Compiled financial data to comply with annual and quarterly budgets.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Investigated local market to identify seasonal trends and forecast consumer needs.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reviewed sales and gross profit report to assess company efficiency.
- Responded to customer concerns, working with store manager to significantly raise customer satisfaction ratings.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Department Manager
Wal-Mart Canada
01.2015 - 06.2016
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Evaluated suppliers to maintain cost controls and improve operations.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Invoicing Associate
Wal-Mart Canada
01.2012 - 01.2015
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Managed invoicing and payment processing operations.
- Collected data to complete detailed financial reports for stakeholders and management.
Education
MBA - International Business Management
Iran Azad University
Iran01.2006
BBA - Business
Iran Azad University
Iran05.2003
Skills
- Goals and Performance
- Business Development and Planning
- Budgeting
- Inventory Control
- Store Management
- Process Improvement
- Store Operations
- Visual Merchandising
Accomplishments
- ASM of the fiscal year 2023
- BC Compliance Champion 2018. Achieved 90+ compliance by completing audits with accuracy and efficiency.
- Achieved Master Card sales target, and improved quarterly sales from 23% to 76% of target by introducing action plans and setting achievable goals for staff.
- Completed whole management loop within Wal-Mart, managed Fresh, Compliance, Overnight, Front End, Merchandising and Sales Floor.
Timeline
Co Manager
Wal-Mart Canada
02.2023 - Current
Assistant Store Manager
Wal-Mart Canada
07.2016 - 01.2023
Department Manager
Wal-Mart Canada
01.2015 - 06.2016
Invoicing Associate
Wal-Mart Canada
01.2012 - 01.2015
MBA - International Business Management
Iran Azad University
BBA - Business
Iran Azad University
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