Asia Abree Stewart
Retail Management
Stonecrest,GA
Summary
10+ years of retail management experience in both A and B box sized stores with multi-million dollar revenue profit margins. Ability to communicate effectively with individuals at all organizational levels, internally and externally. Ability to select qualified candidates for available positions within the company as well as internal promotion. Innovative approach to marketing, engaging presentation style, and proven ability to meet and exceed sales, service, and credit metrics. Resourcefulness, diligence, and willingness to go above and beyond the call of duty by leading by example and working closely with team members and district partners. Knowledge of different learning styles and customizing approach to drive individual excellence and results. Commitment to continual professional development and advancement. Demonstrated skill at identifying and speaking to business success and opportunity areas across all business metrics.
The last 2 years, have managed 5.5-10 million dollar volume Ulta Beauty Salon and Cosmetics stores specializing in Operational Excellence and Shrink Reduction.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Co Manager
Ulta Beauty
McDonough, GA
10.2022 - Current
- Core responsibilities include hiring/recruiting/ retaining talent, payroll management (WFM/KPI), training, Omni-Channel, visual merchandising, operational excellence, shrink, code of conduct/policy adherence, sales, customer service, loyalty program, logistics, inventory management, planning of all operational cadences.
Operations Manager
Ulta Salon And Cosmetics
Dunwoody, GA
10.2021 - 10.2022
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Partnered with vendors and suppliers to effectively manage and budget.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Store Manager
Sephora Inside JC Penney
Chicago, IL
10.2008 - 07.2020
- Specializing in meeting and exceeding sales plans, Human Resources, Recruiting, Training and Retaining Talent, KPI and Budget Maintenance, Scheduling, Inventory Maintenance, Coaching and Employee Recognition, Visual Merchandising, Operational Excellence, Credit and Loyalty Programs, and most importantly Customer Service Excellence
- Vast knowledge of Human Resource Management functionality including but not limited to; Recruiting/Staffing, Compensation/Benefits, Training/Learning, Labor/Employee Retention, Succession Planning, and Organization/Development.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Developed and implemented successful staff incentive programs to motivate employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Certified In May 2019 - Human Resource Management
DeVry University
Chicago, IL 08.2017 - 05.2019
Certified in November 2021 - undefined
National Tax Training School
Atlanta, GASkills
Customer ServiceRecruiting and Training EmployeesInventory/ OperationsVisual MerchandisingTeam Leadership/ DevelopmentTeam Recognition/CoachingOrganization/ CommunicationKPI/SchedulingDriving Sales/ Service/ Credit GoalsMS Office/Windows 7ExcelADP Payroll/WorkforceMS PowerPointWorkday (formally Kronos)PeopleSoftOracleMS WordQUICKBOOKS
Operations
Operations
Maximizing profitability
Team leadership and coaching
Relationship building and management
Goals and performance
Store displays
Merchandising
Sales expertise
Staff Management
Financial operations management
Accurate money handling
POS systems
Systems and software programs
Staff training and development
Bank deposit procedures
Training and mentoring
Customer Response
Personnel development
Team Building
Customer Relations
Product and service sales
Strategic thinker
[Type] laws and regulatory compliance
Opening and closing procedures
Hourly shift management
Business planning
Financial Management
Sales and marketing
Creative merchandising
Business administration
Business Development
Strategic planning
Budgeting
Good Telephone Etiquette
Excellent Communication
Attention to Detail
Flexible and Adaptable
Dependable and Responsible
Cultural Awareness
Roles And Responsibilities
Managing the Day to Day Operations of Sephora inside JC Penney Which Include, but are not limited to: Recruiting, Interviewing, hiring, supervision, and scheduling of employees. Analysis of market and competitors to assist in devising creative marketing strategies. Delivery of staff training in marketing, product and sales promotions, product knowledge and techniques. Attendance, dress code, company policy, and implementation of consistent development programs to all team members. Update and maintenance of inventory and marketing reports, clearance and sales markdowns, and pricing execution. Execution of visual and set layouts, making strong and impactful merchandising statements, ensuring brand integrity. Driving sales through $PT/UPT focuses while being able to identify business driving opportunities to increase success across all areas of business. Maintaining high store moral and integrity through employee recognition and customer service appreciation.
References
REFERENCES AVAILABLE UPON REQUEST
Accomplishments
- Increased sales by 12.3 % by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals 8 months in a row.
- Recruited 5 successful new managers within one year.
- Managed a store that exceeded company expectations in every category during the 4th quarter.
- Documented and resolved Internal and External Theft which led to a shrink decrease of 3.8% in one fiscal year.
- Achieved 12.9% YTD sales increase through effectively implementing training programs and policy and procedures implementation.
- Supervised team of 44 staff members.
Timeline
Co Manager
Ulta Beauty
10.2022 - Current
Operations Manager
Ulta Salon And Cosmetics
10.2021 - 10.2022
Certified In May 2019 - Human Resource Management
DeVry University
08.2017 - 05.2019
Store Manager
Sephora Inside JC Penney
10.2008 - 07.2020
Certified in November 2021 - undefined
National Tax Training School