Delcolia Brown- Harris
Summary
Dynamic General Manager with a proven track record at Burger King, excelling in inventory management and team training. Enhanced guest satisfaction through efficient service and operational improvements, achieving significant sales growth. Recognized for leadership and effective communication, fostering a collaborative environment that drives performance and compliance with health standards.
Overview
8
8
years of professional experience
Work History
Co manager
Wingstop Restaurant
Greenville
04.2025 - Current
- Managed daily operations to ensure smooth restaurant functionality.
- Coordinated staff schedules to maximize service during peak dining hours and special events.
- Trained and supervised staff on food safety and customer service standards.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Monitored compliance with health regulations to ensure a safe environment.
- Optimized inventory management to ensure appropriate stock levels and minimize waste.
- Implemented operational procedures to streamline food preparation processes.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Recruited new staff members through job postings, interviews, and reference checks.
Assistant Manager
Burger King
10.2017 - Current
- Successfully maintained a record of zero critical violations during health and revenue inspections, ensuring compliance with industry standards and regulations.
- Monitored guest service speed and compiled weekly recaps, delivering insights during manager meetings to improve customer satisfaction.
- Coordinated and facilitated manager meetings, ensuring clear communication and alignment on operational goals and strategies.
- Led cleanliness and organization efforts during shifts, conducting inventory counts three times daily, weekly, and monthly to ensure accuracy.
- Utilized BK Link and Guru platforms for side-by-side training, effectively onboarding and developing team members to uphold Burger King's operational standards.
- Implemented process improvements that streamlined operations, enhancing overall productivity.
- Maintained consistency in reporting and documentation, ensuring a professional and error-free presentation of all records and communications.
- Engaged in continuous professional development, staying updated with the latest industry practices and training methodologies to enhance team performance.
- Carrols
Server
IHOP
Greenville
10.2024 - 04.2025
- Delivered exceptional customer service in fast-paced dining environment to enhance guest experience.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted team during peak hours to streamline workflow and improve service delivery.
- Ensured cleanliness and organization of dining area and service stations to uphold health standards.
- Managed cash register, processed payments, and handled transactions securely.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
General Manager
CRG
Memphis
03.2022 - 03.2024
- Promoted from Assistant General Manager to General Manager at CRG on 12-20-2022, demonstrating exceptional leadership and operational skills.
- Cultivated vendor relationships to secure competitive pricing on supplies and materials, enhancing cost-efficiency in operations.
- Managed inventory and truck orders, optimizing stock levels and minimizing waste through effective planning.
- Oversaw cash management processes, ensuring accuracy and accountability in financial transactions.
- Maintained consistency in operational procedures, ensuring adherence to company standards and enhancing overall performance.
- Advanced to Assistant Manager at the same location, showcasing proficiency in managing operations and team dynamics.
- Trained extensively on Wendy's speed standards, ensuring efficient service delivery and customer satisfaction.
- Communicated effectively with team members and stakeholders, fostering a collaborative and productive work environment.
General Manager
Burger King
Memphis
09.2018 - 03.2022
- Promoted to Restaurant General Manager (RGM) at Carrols, overseeing schedules, inventory, health inspections visits, truck deliveries, cash handling, and building maintenance under the supervision of DM Nick Cox.
- Implemented strict inventory management practices, resulting in improved accuracy and reduced waste.
- Led hiring and development of team members and management teams, resulting in improved team cohesion and effectiveness.
- Relocated to Memphis to manage the Hollywood Ave location on 4-19-20, recognized for reliability and leadership skills.
- Took ownership of Park Ave Burger King location on 5-1-21, driving sales growth, elevating cleanliness standards, and revitalizing customer interest within two weeks.
- Achieved alignment with food cost targets, contributing to improved financial performance.
- Improved guest satisfaction by delivering polite service and consistently providing hot, quality food.
- Maintained consistent and professional communication with team members and customers, fostering a positive work environment.
- Carrols
Education
Some College (No Degree) - cosmetology
ALAMANCE Community College
Haw River, NC04-2011
Skills
- Control food cost
- Schedules
- Health Inspections
- Inventory management
- Team Members training
- Speed of Service
- Building maintenance
- Clean building
- Award recognition
- Customer service
- Financial analysis
- Scheduling optimization
- Customer relations
Personal Information
Title: General Manager
Timeline
Co manager
Wingstop Restaurant
04.2025 - Current
Server
IHOP
10.2024 - 04.2025
General Manager
CRG
03.2022 - 03.2024
General Manager
Burger King
09.2018 - 03.2022
Assistant Manager
Burger King
10.2017 - Current
Some College (No Degree) - cosmetology
ALAMANCE Community College