Arati Jani
Alpine
Summary
Dynamic Hotel General Manager with a proven track record at Hampton Inn Alpine Texas, enhancing guest satisfaction and implementing eco-friendly initiatives. Skilled in strategic planning and budget management, I excel in leading teams to achieve operational efficiency and customer service excellence, driving significant improvements in service ratings and cost reductions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Hotel General Manager
American Properties Investors/ ANG ALPINE HOSPITALITY LLC
Alpine, TX
06.2009 - Current
- Have participated in the opening of this brand new property in 2009 from scratch.
- QA Score of 90 percent and above throughout my career.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Provided services efficiently and with high level of accuracy.
- Oversaw day-to-day operations of 64-room hotel with staff of 25 employees.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Implemented successful strategies to increase customer satisfaction.
- Evaluated and promptly resolved lodging facility operational issues.
Education
Bachelor of Arts - Psychology
University of Gujarat
India05-1981
Skills
- Leadership
- Strategic Planning
- Customer Service Excellence
- Team Building
- Operational Efficiency
- Event Coordination
- Brand management
- Revenue generation
- Operations management
- Hospitality management
- Quality assurance
- Problem-solving
Languages
English
Full Professional
Gujarati
Full Professional
Hindi
Full Professional
Timeline
Hotel General Manager
American Properties Investors/ ANG ALPINE HOSPITALITY LLC
06.2009 - Current
Bachelor of Arts - Psychology
University of Gujarat