Brooke James
Cincinnati, OH
Summary
Dynamic hotel general manager with over 5 years of progressive experience in optimizing operations, improving guest satisfaction, and leading eco-friendly practices across renowned hospitality businesses.
Overview
1
1
Certification
Work History
Hotel General Manager
Pacific Lodge Management
Cincinnati, OH
7 2023 - 7 2025
- Increased guest satisfaction by 15%
- Reduced operational costs by $200,000
- Implemented eco-friendly initiatives
Hospitality Director
Sunset Hospitality Group
Columbus, OH
7 2021 - 6 2023
- Improved service ratings by 20%
- Led a team of 50+ staff members
- Enhanced event management efficiency
Front Office Manager
Luxe Resort & Spa
Columbus, OH
7 2020 - 6 2021
- Increased booking conversion by 25%
- Optimized guest check-in experience
- Managed daily reception operations
Education
Master of Business Administration - Hospitality Management
University of Southern California
May 2020
Bachelor of Science - Tourism and Hospitality
California State University
May 2018
Skills
- Leadership
- Strategic Planning
- Budget Management
- Customer Service Excellence
- Team Building
- Operational Efficiency
- Event Coordination
- Eco-friendly Practices
Certification
- Certified Hotel Administrator - American Hotel & Lodging Educational Institute
- Green Hospitality Specialist - International Eco-Hotel Association
- Project Management Professional - Project Management Institute
Languages
Spanish
Beginner (A1)
French
Beginner (A1)
German
Beginner (A1)
Timeline
Hotel General Manager
Pacific Lodge Management
07/2023 - 07/2025
Hospitality Director
Sunset Hospitality Group
07/2021 - 06/2023
Front Office Manager
Luxe Resort & Spa
07/2020 - 06/2021
Master of Business Administration - Hospitality Management
University of Southern California
Bachelor of Science - Tourism and Hospitality
California State University