Driven professional with extensive experience in patient care and customer service, notably at Integrated Living Services. Excelled in vital signs monitoring and compassionate communication, enhancing patient well-being and customer satisfaction. Demonstrated proficiency in maintaining confidentiality and complex problem-solving, achieving significant improvements in operational efficiency and client trust. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Hi, I’m
Aravia Howard
Federal Way,WA
Summary
Overview
11
years of professional experience
Work History
Integrated Living Services
CNA
11.2020 - 11.2022
Job overview
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Bakkers Fine Dry Cleaning
CSR
11.2013 - 05.2015
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Caroline's Lash Boutique
Personal Assistant
02.2012 - 04.2013
Job overview
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Used discretion when handling confidential information.
Education
Ultimate Medical Academy - ClearwaterClearwater, FL
from Medical Billing & Coding Associates Program
04.2026
University Overview
Everest CollegeRenton, WA
from Medical Assisting
04.2010
University Overview
North Seattle Community CollegeSeattle, WA
GED
05.2001
University Overview
Skills
- Patient Care
- Vital signs monitoring
- Basic Life Support
- Compassion and Empathy
- Feeding Assistance
- Maintaining confidentiality
- Dressing assistance
- Compassionate communication
- Complex Problem-Solving
Timeline
CNA
Integrated Living Services
11.2020 - 11.2022
CSR
Bakkers Fine Dry Cleaning
11.2013 - 05.2015
Personal Assistant
Caroline's Lash Boutique
02.2012 - 04.2013
Ultimate Medical Academy - Clearwater
from Medical Billing & Coding Associates Program
Everest College
from Medical Assisting
North Seattle Community College
GED
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