Aravind Pendem
Fairfax,USA
Summary
Results-driven IT professional with a robust background in database development, business analysis, and customer service. Equipped with a Master’s degree in Computer Science and a Bachelor’s in Mechanical Engineering. Proven track record in translating client business needs into technical solutions, coupled with over six years of exceptional customer service as a Lyft driver. Adept at problem-solving, system enhancement, and collaborating with cross-functional teams to ensure successful project execution. Maintained a perfect 5-star rating over 10,000 Lyft rides, showcasing strong communication and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Partner at Lyft Inc
Independent Contractor
10.2018 - Current
- Delivered top-tier service to over 10,000 passengers, consistently maintaining a 5-star rating
- Handled customer interactions with professionalism, resolving issues swiftly and ensuring a positive experience
- Ensured vehicle cleanliness and followed optimal routes using GPS, leading to timely arrivals and customer satisfaction
- Effectively managed administrative tasks, including fare calculations and trip logs
- Demonstrated reliability by providing safe, efficient, and courteous transportation services
Database Developer
Infoyuga Technologies
04.2017 - 10.2018
- Developed business architecture based on clients' requirements, identifying scope, processes, alternatives, and risks
- Conducted comprehensive analysis of business needs through documentation, interviews, and workshops
- Led and executed multiple testing levels, including functional, regression, and user acceptance, to ensure the system met client expectations
- Designed easy-to-understand data models to communicate complex business requirements to stakeholders
- Collaborated with technical and business teams to ensure alignment on project goals and system development
Service Advisor
Honda Motorcycle & Scooter India, Pvt. Ltd.
06.2014 - 02.2015
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Intern
Vizag Steel Plant (VSPL-RINL)
01.2014 - 05.2014
- Gained hands-on experience working with bevel gearboxes and analyzing transmission errors
- Identified various gear types and gearboxes, contributing to mechanical systems understanding
Education
Master of Science - Computer Science
Virginia International University
Fairfax, VA12.2016
Bachelor of Science - Mechanical Engineering
Vignan University
Guntur06.2014
Skills
- Java
- C
- Apex
- MySQL
- Oracle 10g
- HTML5
- JavaScript
- Windows
- UNIX
- Linux
- MacOS
- IOS
- Android
- Salesforce
Certification
Salesforce Administrator
- Salesforce Certified Administrator
Certifications and Extracurricular activities
- AutoCAD (2D & 3D) Certified
- Certificate in S.I. Engine Assembly from JNTU Vizianagaram
- Participation in model expo at Vignan University and power glider event at VITS Hyderabad
- Active volunteer and participant in various university events
- Youth Congress Member
- Volleyball tournament participation
References
Available upon request.
Timeline
Partner at Lyft Inc
Independent Contractor
10.2018 - Current
Database Developer
Infoyuga Technologies
04.2017 - 10.2018
Service Advisor
Honda Motorcycle & Scooter India, Pvt. Ltd.
06.2014 - 02.2015
Intern
Vizag Steel Plant (VSPL-RINL)
01.2014 - 05.2014
Master of Science - Computer Science
Virginia International University
Bachelor of Science - Mechanical Engineering
Vignan University