Araxia Kalashyan
Sacramento,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Maximus
Folsom, California
01.2020 - 09.2022
- Consulted with customers to resolve service and billing issues.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Offered resolutions to de-escalate calls and solve customer issues.
- Contacted customers about potential service upgrades, new services and account changes.
- Maintained records of customer interactions, transactions, comments and complaints.
Line Cook
Panera Bread
Rancho Cordova, CA
11.2018 - 05.2019
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Stocked and restocked kitchen supplies as needed.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Cashier
Taco Bell
Rancho Cordova, California
10.2016 - 10.2018
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Counted and balanced cashier drawers.
- Greeted customers and provided friendly customer service.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
Cordova High School
Rancho Cordova, California05-2019
Skills
- Cash handling
- Interpersonal skills
- Detail Oriented
- Adaptability
- Time management
Timeline
Call Center Representative
Maximus
01.2020 - 09.2022
Line Cook
Panera Bread
11.2018 - 05.2019
Customer Service Cashier
Taco Bell
10.2016 - 10.2018
High School Diploma -
Cordova High School