Arben Bregu
IT Consultant
Naples,FL
Summary
Results-driven IT Consultant specializing in Cardiac Imaging & Device Integration with over 6+ years
of IT experience, including 5 years in the healthcare industry. Proven track record in increasing
productivity by 15% through efficient team management. Skilled in system migrations, Cerner and
Epic Systems support, and resolving complex issues. Proficient in Syngo, Epiphany, Microsoft Office,
Active Directory and SCCM. Seeking remote Lead/Management or Mid-Level opportunities to
drive company success.
Overview
6
6
years of professional experience
5
5
Certification
Work History
IT Consultant Cardio Device Integration
Nch Healthcare System
Naples, FL
04.2023 - Current
- Designed and maintained optimized cardiac services EKG, XRay, ECHO, NM, and
applications, improving workflow efficiency by 10%. - Gathered business requirements and delivered solutions aligned with organizational goals.
- Perform daily pre-checks on Merge, Syngo and Epiphany, GE/EA Servers, as well as their
respective applications, to promptly identify and address any issues, enhancing efficiency and
user experience by 25%. - Collaborated with cross-functional teams for successful implementation and maintenance on
Servers by increasing performance 15%. - Created new Syngo Template for Doctors to do reporting for new studies that will generate
$100000+ - Troubleshot incidents reported by end-users to schedule system changes and identify
permanent solutions. - Collaborated with vendors and upper management to drive strategy and implement new
processes.
IT Specialist II EUD Lead
NCH Healthcare System
Naples, FL
02.2019 - 04.2023
- Managed a process to improve and consolidate end-to-end service processes; restructured communication flow among 20+ departments and cut down paperwork by 25%.
- Supervised and mentored 10+ team members by coaching, motivating, and encouraging, resulting in a 15% increase in productivity.
- Coordinated continuous support to 5000+ users by installing, configuring, and updating operating systems and applications for the end-user equipment (Desktops, Laptops, Printers, Mobile Devices, and Cisco phones) through preventative maintenance and patch management.
- Led and managed 12+ projects, completing all on time and 5 of them a week earlier, resulting in cost savings of $15,000 in extra hours to be used on other projects.
IT Cerner Analyst (TechM)
Ascension Healthcare
Naples, FL
03.2022 - 02.2023
- Prepared in-depth reports for each project, managed and updated documentation as changes occurred.
- Provided updated patches for 724 Access Viewer and system configuration to improve efficiency 50%.
- Supported 724 Downtime Computers and Printers on 40+ Hospital's, Immediate Cares and Offices, and making sure are up and ruining.
- Demonstrated strong project management skills by leading cross-functional teams to deliver 16 projects on time and saved $27000.
IT Specialist II End User Device
NCH Healthcare System
Naples, FL
05.2018 - 02.2019
- Analyzed Software issues to identify troubleshooting methods needed for quick remediation and correct problems resulting in a 12% decrease in income calls.
- Managed "System Center Configuration Manager" (SCCM) and "Active Directory" (AD) to configure and manage 1000s of devices, user groups, and accounts.
- Recommended process and systems improvements such as changes to iGel deployment and setup, that allows the user to login 60% faster.
Network Support Technician
Sudbury Automation, LLC
Naples, FL
12.2018 - 11.2019
- Deployed, installed and configured Network Appliances ( WiFi router, Switches, and Network Cabling ) in different locations.
- Maintained network connectivity of all workstations, and network devices on 3-4 buildings.
- Applied the necessary security settings for the ability to access, all applications and devices as needed.
Computer Repair Technician
Lorenzo Walker Technical College
Naples, FL
07.2017 - 05.2018
- Disassembled 100's of computers to perform diagnostics and check for repair needs.
- Researched and identified problems with computers and advised staff and clients on plans of action.
Education
IT & Network Support -
Lorenzo Walker Technical College
Naples, FL05.2018
Bachelor - Industrial Engineering
UBT
Tirane, Albania06.2012
Skills
- ServiceNow
- Leadership
- Outlook
- Microsoft Office (Word, Excel, PowerPoint)
- UMS Console, VDI/ VMware
- Active Directory, SCCM, Intune
- Accurate with good attention to detail
- Ability to work under own initiative and self-motivated
- Ability to solve complex problems in a timely manner
- Ability to learn and adapt to new software
technologies - Ability to prioritize and handle multiple tasks
simultaneously
Certification
- CompTIA A+ Certified
- CompTIA Network + Certified
- CompTIA Security + In Progress
- Dell - Client Course 2019 Certified
- Dell - Enterprise Course Certified
- ControlUp Basic Administrator Certified
Timeline
IT Consultant Cardio Device Integration
Nch Healthcare System
04.2023 - Current
IT Cerner Analyst (TechM)
Ascension Healthcare
03.2022 - 02.2023
IT Specialist II EUD Lead
NCH Healthcare System
02.2019 - 04.2023
Network Support Technician
Sudbury Automation, LLC
12.2018 - 11.2019
IT Specialist II End User Device
NCH Healthcare System
05.2018 - 02.2019
Computer Repair Technician
Lorenzo Walker Technical College
07.2017 - 05.2018
IT & Network Support -
Lorenzo Walker Technical College
Bachelor - Industrial Engineering
UBT