Arber Duka
Staten Island,NY
Summary
Driven and dynamic professional with a proven track record in customer engagement and time management, honed across diverse roles from NBC Universal Studios to private tutoring. Excelled in crew leadership, enhancing customer service standards and streamlining operations. Skilled in critical thinking and problem-solving, consistently achieving high-quality outcomes in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Saturday Night Live Crew Member
NBC Universal Studios
10.2023 - Current
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
High-End Waiter
Primetime Catering
03.2023 - Current
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
Private Home Tutor
Self-employeed
09.2021 - 07.2022
- Encouraged students to think critically and develop problem-solving skills.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Project Intern
Prime Star Roofing General Construction
07.2019 - 06.2021
- Audited incoming data points, collating information into useable planning packages for project management personnel.
- Participated in creation and maintenance of project tracking tools, verifying clear communication of inherent expectations and responsibilities.
- Organized client visits and audits, preparing necessary documentation for project staff to employ during on-site inspections.
- Provided clerical assistance to senior project staff.
Education
Bachelor of Engineering - Electrical Engineering
College of Staten Island
05.2026
High School Diploma -
New Dorp High School
06.2022
Skills
- Customer Engagement
- Customer Service
- Crew Leadership
- Time Management
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Spanish
Professional Working
Timeline
Saturday Night Live Crew Member
NBC Universal Studios
10.2023 - Current
High-End Waiter
Primetime Catering
03.2023 - Current
Private Home Tutor
Self-employeed
09.2021 - 07.2022
Project Intern
Prime Star Roofing General Construction
07.2019 - 06.2021
Bachelor of Engineering - Electrical Engineering
College of Staten Island
High School Diploma -
New Dorp High School