Arcelia Panduro
Houston
Summary
Experienced in handling multiple workplace responsibilities with accuracy and efficiency, excelling at providing exceptional customer service. Possessing over 6 years of experience, I have developed strong organizational skills and a focused mindset that consistently delivers outstanding results. Evident in my work is a positive attitude, exceptional organization, and dedication to achieving success in every task.
Overview
7
7
years of professional experience
Work History
Sales Associate
Rice Village Diamonds
09.2024 - Current
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Small Business Deposits Service Representative
Bank of America
03.2024 - 07.2024
- Identifies client needs and recommends solutions when fraud has been identified
- Records data captured during client interactions accurately
- Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
- Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
- Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
Verizon VPL
Best Buy
04.2023 - 03.2024
- Use available tools to stay current on promotional initiatives and help drive profitable growth
- Generate future opportunities by discovering customers' current and long-term tech needs
- Embrace our learning culture to continuously improve existing skills while acquiring new ones
- Maintain specified department merchandising and organization
Payroll Clerk/Office Assistant
Channel Island Dairy Farms
08.2022 - 03.2023
- Calculating payable hours, commissions, bonuses, taxes, and deductions
- Processing new employees, promotions, and terminations
- Issuing statements detailing earnings and deductions
- Issuing and delivering paychecks to employees
Account Representative
Don Roberto Jewelers
03.2021 - 05.2022
- Exceptional communication and customer service performance by directing to them professionally
- Develop and maintain a tracking system of incoming and late payments
- Monitor and date late payments
- Initiate late payment notices to relevant parties
- Make contact with relevant parties via phone call
Barista/Cashier
Amore Caffè
09.2017 - 01.2022
- Supported the shop owner in running an efficient, upbeat, safe, and profitable operation for the shop's standards
- Take ownership for accomplishing new and different requests to enhance coffee shop reputation
- Develop training for new staff to promote an efficient and positive working environment
Education
Bachelor - Business Economics
Goldey Beacom College
Pike Creek Valley, DE05-2025
Associates Degree - Business Administration Degree
West Hills Lemoore
Lemoore, CA12.2022
Diploma -
Corcoran High School
Corcoran, CA06.2020
Skills
- Customer service orientation
- Critical thinking
- Ability to work under pressure
- Strong listening skills
- Strong communication skills
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Rice Village Diamonds
09.2024 - Current
Small Business Deposits Service Representative
Bank of America
03.2024 - 07.2024
Verizon VPL
Best Buy
04.2023 - 03.2024
Payroll Clerk/Office Assistant
Channel Island Dairy Farms
08.2022 - 03.2023
Account Representative
Don Roberto Jewelers
03.2021 - 05.2022
Barista/Cashier
Amore Caffè
09.2017 - 01.2022
Associates Degree - Business Administration Degree
West Hills Lemoore
Diploma -
Corcoran High School
Bachelor - Business Economics
Goldey Beacom College
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