ARCHANA MARAS
Danville,United States
Summary
Technical Project Manager with 7+ years of experience leading cross-functional, customer-facing programs in enterprise and SaaS environments. Proven track record of managing large-scale implementations, improving operational efficiency, and delivering 10–20+ concurrent projects on time. Skilled in stakeholder management, escalation handling, KPI tracking, and building scalable processes to enhance service delivery and customer satisfaction.
Results-driven project management professional with proven ability to lead teams and drive successful project outcomes. Adept at balancing multiple priorities, ensuring effective communication, and delivering on project goals in dynamic environments. Expertise in project planning, risk management, and stakeholder engagement. Known for adaptability, reliability, and strong focus on collaboration and achieving results.
Overview
21
21
years of professional experience
Work History
Associate Project Manager
Proofpoint Inc.
Sunnyvale, CA
04.2022 - 04.2025
- Managed 10–20+ concurrent customer and internal projects, overseeing scope, timelines, dependencies, risks, and stakeholder alignment
- Partnered with enterprise customers to ensure clear communication, expectation alignment, and successful project delivery
- Led planning sessions, status meetings, and execution tracking to ensure milestones were achieved on schedule
- Delivered structured status reporting to customers, leadership, and executives, improving visibility and decision-making
- Acted as a customer advocate by proactively managing escalations and driving issues to resolution
- Designed and implemented scalable operational processes within Professional Services to improve efficiency and delivery quality
- Built and maintained Tableau dashboards for SLA tracking, forecasting, and performance analytics
- Improved deployment timelines by 40% and increased customer satisfaction by 20% through workflow optimization and cross-functional coordination
Program Coordinator
Minerva Networks
San Jose, CA
11.2018 - 04.2022
- Led onboarding and post-sales service delivery for 15+ enterprise customers, ensuring seamless implementation and service continuity
- Coordinated with product, engineering, and QA teams to align requirements, validate releases, and improve delivery processes
- Developed KPI dashboards using Jira and Tableau to provide actionable insights and improve performance tracking
- Streamlined internal workflows, reducing deployment timelines by 43% and improving operational efficiency
- Strengthened communication between customer-facing and technical teams, reducing escalations and improving issue resolution time
- Supported release readiness, testing coordination, and deployment tracking to ensure high-quality delivery
Sales Operations Assistant
Isola Asia Pacific Hong Kong Ltd.
Bengaluru, India
05.2010 - 12.2010
- Generated customer reports and performance insights to support revenue and operational decision-making
- Improved reporting efficiency by 30% through process enhancements and better data tracking
Business Operations & HR Admin
Afila Tech India Pvt Ltd.
Bengaluru, India
05.2004 - 03.2010
- Managed post-sales operations, client onboarding, and contract compliance to ensure customer satisfaction
- Improved internal workflows across sales and product teams, increasing overall delivery efficiency
- Supported HR operations including coordination, documentation, and employee lifecycle processes
Education
Bachelor - Computer Applications
Dharwad University
Skills
- Program & Project Management
- Cross-Functional Leadership
- Stakeholder Engagement & Communication
- KPI / OKR Design & Tracking
- Process Optimization & Documentation
- Risk & Issue Management
- Agile / Scrum / SDLC
Tools: Jira, Smartsheet, MS Project, Tableau, Excel, SharePoint, Slack
Certification: PMP
Timeline
Associate Project Manager
Proofpoint Inc.
04.2022 - 04.2025
Program Coordinator
Minerva Networks
11.2018 - 04.2022
Sales Operations Assistant
Isola Asia Pacific Hong Kong Ltd.
05.2010 - 12.2010
Business Operations & HR Admin
Afila Tech India Pvt Ltd.
05.2004 - 03.2010
Bachelor - Computer Applications
Dharwad University