Thomas Banks Jr.
Acworth,GA
Summary
Project Manager with a proven track record of enhancing productivity and efficiency in project execution. Expertise in project scheduling, risk management, and effective stakeholder communication. Demonstrated ability to collaborate, solve problems, and adapt to changing circumstances, ensuring projects achieve objectives on time and within quality standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Project Manager
The Home Depot Inc
Atlanta, GA
11.2021 - Current
- Facilitated communication between cross-functional teams and stakeholders to ensure alignment on project goals.
- Supported budget planning and resource allocation for multiple projects to optimize project execution.
- Monitored financial performance of assigned projects throughout their lifecycle to inform decision-making.
- Identified potential risks associated with assigned projects and developed mitigation strategies.
- Created comprehensive reports summarizing project successes, challenges, and recommendations for future improvement initiatives.
- Submitted budget estimates, progress reports and cost tracking reports.
- Maintained accurate records of all project documents including meeting minutes and change requests.
Program Manager
Ciena
Alpharetta, GA
09.2012 - 01.2021
- Provided management oversight and operational control of assigned projects valued up to 9 million in services per quarter.
- Conducted formal initiation of new programs and projects to ensure all relevant internal stakeholders and customers understand and take ownership for deliverables required by agreed commercial terms.
- Oversaw 200+ accounts including Energy, Transportation, Oil and Gas, Telecommunications, Healthcare, Universities, Municipalities, etc.
- Served as primary contact for customer onboarding and support for customer onboarding, customer service, escalation and support throughout project initiation, deployment, and maintenance deliverables.
- Achieved program milestones and delivered comprehensive reports on contractual requirements, ensuring customer satisfaction.
- Facilitated quarterly business review meetings with Client Business Stakeholders to showcase customer success, network performance metrics, and opportunities for innovation.
- Maintain financial management with Salesforce by focusing on cost, cost containment, opportunities for increased revenues, revenue recognition requirements, and viewing sale deal information.
- Serve as Subject Matter Expert and clearinghouse for all aspects of customer program/operational requirements, invoicing, equipment delivery, maintenance, and product return/repairs.
- Worked collaboratively with Sales Team and Customer Technical Advocates to identify areas of improvement for new network builds or upgrades.
- Escalate and triage critical items that could impact project timelines.
- Developed and maintained Customer Success Plans and Playbooks outlining Customer Journey, Persona Maps, and Key Success Indicators to support new business growth.
- Met and collaborated with Stakeholders to uncover issues, identify applicable solutions, and offer guidance throughout deployment and recurring maintenance.
Business Office Associate
CarMax
Alpharetta, GA
02.2012 - 09.2012
- Managed enterprise operations to ensure seamless project execution and resolved technical hardware and software issues.
- Communicated directly with clients, providing updates on vehicle purchases while building strong consumer and client relationships.
- Collaborated with Senior Executives to develop plans and strategies aimed at enhancing organizational performance.
Education
Bachelor of Science - Information Technology
Old Dominion University
Norfolk, VA12.2011
Skills
- Project management
- Budget planning
- Resource allocation
- Policy and process management
- Risk management
- Cost control and budget management
- Communication skills
- Reporting and visualization skills
- Lifecycle management
- Data analysis
- program/project management
- Stakeholder management
Certification
- PMP - Project Management Professional
Timeline
Associate Project Manager
The Home Depot Inc
11.2021 - Current
Program Manager
Ciena
09.2012 - 01.2021
Business Office Associate
CarMax
02.2012 - 09.2012
Bachelor of Science - Information Technology
Old Dominion University