ARCHANA SHARMA
Irving,TX
Summary
An enthusiastic, customer-focused, empathetic leader with extensive experience in software product development. My passions include:
Visioneering leading a team to think beyond themselves by motivating, empowering, and helping them understand the why and inspiring them to innovate on the what and how.
Communicating with passion and enthusiasm; whether it's distilling complex topics to layman audiences, influencing senior executives to sponsor an initiative, or persuading others to adopt an idea.
Always improving I have an unquenchable drive to learn and improve myself and others; I am a perpetual student, and I enjoy sharing my learnings with those around me.
Trailblazing I love adventure; working on a high-stakes project; doing what has not been done before; inventing a new approach and using creativity to solve problem.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Software Product Manager
Hilti Corporation
11.2019 - Current
- Developed and aligned vision for North America for fire protection digital solutions (HCP, Firestop Selector, Engineering Judgments, Fieldwire) by partnering with Global Business Units (BU) and Local Market Organization (MO) stakeholders across trades, engineering, and logistics.
- Built and executed strategic roadmaps for firestop software products, leading go-to-market planning, market research initiatives, and customer pilots to validate adoption.
- Designed and launched AI features including intelligent image recognition and auto-filtering, improving productivity at jobsites.
- Successfully led the migration from Hilti Doc Manager to Fieldwire, piloting with select customers, addressing QR code functionality gaps, and protecting VIP customer hardware sales during transition.
- Defined value propositions for firestop software products & services, leveraging INPs to create simplified messaging for internal field teams and external customers.
- Identified product gaps and growth opportunities in the firestop portfolio; developed business cases and aligned strategic BODs with local and global leadership.
- Conducted customer acceptance testing and captured post-launch feedback to drive new enhancements and uncover new revenue opportunities.
- Managed Net Promoter Score (NPS) Survey initiatives for key applications, sharing results with Leadership to inform product improvements and customer engagement strategy.
- Built collaborative HUB-MO product community, coaching Fire Protection Specialists and Trade Managers to strengthen field team participation and execution.
- Boosted user satisfaction rates with prompt resolutions to reported issues during post-launch support periods.
- Increased software product adoption by developing and implementing effective product strategies.
- Demonstrated strong leadership and decisiveness by actively participating in Business Alignment Meetings, coached others with clarity, recognition, and direction.
Quality Assurance Team Lead
Amerisource Bergen
08.2017 - 10.2019
- Managed a cross-functional globally distributed team of 15 software engineers, UX designers, and QA specialists. Successfully led them through multiple software launches like TMS, Customer Portal & Bio Star.
- Developed weekly, monthly or other statistical reports for key KPIs for leadership team and quality improvement programs.
- Operated under Agile and Scrum frameworks to complete releases every one to two months and well-organized sprints.
- Worked closely with Business and application Development Stakeholders. Developed and documented Software Testing Strategy and QA Test Plan for Functional and System Testing.
- Supported full DB migration for a key application.
- Generated and provided testing reports and metrics to leadership on weekly/monthly basis.
- Coached and motivated QA team to develop competencies.
Business Analyst Specialist
BNSF
11.2016 - 08.2017
- Worked as part of software product development team developing both server and client. Net applications as well as developed embedded Linux software.
- Gathered and analyzed requirements while working with business stakeholders and created user stories in TFS for positive train control software system.
- Conducted in-depth end users visits & interviews to identify their needs and validate product features.
- Worked on various terminal like: WinSCP, PuTTY; used shell scripting to configure application software parameters and performed Linux command line testing.
Consultant (Test Engineer)
Clients (Ameriprise Financial & Best Buy)
01.2011 - 10.2016
- Executed testing to identify defects, ensure feature functionality, and validate performance. Evaluated user-friendliness of software, ensuring that it is intuitive and meets user expectations.
- Reported decisions based on results of validation tests performed and provided suggestions to developers to improve quality of AUT.
- Provided regular updates to management on quality metrics by communicating consistency problems or production bugs.
- Collaborated with cross-functional teams, including developers, product owners, and designers, to create test plans, test cases, and test scripts.
Education
MBA - Marketing & International Business
Guru Jambheshwar University
India06.2005
Bachelor of Commerce With Computer Application - Finance, Statistics, Economics, Computers
Apeejay Saraswati College (MD University)
India05.2002
Skills
- Product Strategy and Road mapping
- Voice of Customer
- Problem Solving (A3)
- Agile & Scrum Methodologies
- Cross-functional Team Leadership
- Stakeholder Engagement & Communication
- Data-Driven Decision Making & KPIs
- Product Backlog Management
- Feature Prioritization
- Product Lifecycle Management (PLM)
- Value Proposition & Business Case Development
- User Acceptance Testing, NPS, and Feedback Loops
- Business Case & Value Proposition Development
- Software Development Lifecycle
- Tools: Jira, Confluence, TFS, Salesforce, Power BI, Miro, Postman, SoapUI, Revit, SAP, Microsoft Office Suite, Aha Portal
- Technology: Java, Jenkins, AngularJS, NET, Oracle, Microsoft Office, SQL
Certification
- Professional Scrum Master I (PSM I) Issued by Scrum.org
- Professional Agile Leadership I (PAL I) Issued by Scrum.org
- Momentum Leadership Development Program (Hilti North America)
Accomplishments
- Successfully launched six software products across ten countries, ensuring on-time and on-budget delivery.
- Led the successful migration of two legacy software platforms to new solutions, improving user experience and productivity.
- Received Hilti’s first-ever “Quality Oscar Award” for reducing mobile app testing timelines from 2 weeks to 2 days by implementing test automation using Sauce Labs.
- Reduced test execution time for 500K+ data validation test cases from 3 weeks to 1 day by integrating AWS Kubernetes, recognized by senior leadership.
- Achieved 90% reduction in software bugs in a ServiceNow by enhancing quality standards and complaint handling processes.
- Improved defect-to-user story ratio from 300% to under 30% by embedding agile QA practices and driving a quality-first culture.
- Identified and mitigated 90% of high-risk failure modes in a critical application through Application FMEA (Failure Mode and Effect Analysis).
- Reduced production bugs by 90% for Docu Manager by leveraging customer data and optimizing the complaints management process.
Timeline
Software Product Manager
Hilti Corporation
11.2019 - Current
Quality Assurance Team Lead
Amerisource Bergen
08.2017 - 10.2019
Business Analyst Specialist
BNSF
11.2016 - 08.2017
Consultant (Test Engineer)
Clients (Ameriprise Financial & Best Buy)
01.2011 - 10.2016
MBA - Marketing & International Business
Guru Jambheshwar University
Bachelor of Commerce With Computer Application - Finance, Statistics, Economics, Computers
Apeejay Saraswati College (MD University)
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