Dynamic Team Leader with proven strengths in performance improvement, team motivation, and conflict resolution. Expertise in supervising operations and fostering a collaborative environment to enhance service delivery and customer satisfaction.
Work History
08.2022 - 20263 Years 5 Months
Team Leader
Chick-fil-A | Durham, NC
Supervised team operations to ensure efficient service delivery and adherence to company standards.
Trained new staff on operational procedures, resulting in improved team performance and customer satisfaction.
Monitored inventory levels, coordinating with suppliers to maintain optimal stock for daily operations.
Conducted regular performance assessments, providing coaching to team members for skill development and growth.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
High School Diploma
McCorriston Catholic High School | Trenton, NJ
McCorriston Catholic High School - Trenton, NJ
Certified Technician Licensed | HVAC Technician
College of Albarmarle | Elizabeth City, NC
College of Albarmarle - Elizabeth City, NC
Diploma | Culinary Arts
College of Albamarle | Elizabeth City, NC
College of Albamarle - Elizabeth City, NC
Graduate Certificate | Carpentry
College of Albarmarle | Elizabeth City, NC
College of Albarmarle - Elizabeth City, NC
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Work Planning and Prioritization
Coaching and mentoring
Performance improvement
Work planning
Timeline
Team Leader
Chick-fil-A
08.2022 - 2026Read more
McCorriston Catholic High School - High School Diploma,
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College of Albarmarle - Certified Technician Licensed , HVAC Technician
Read more
College of Albamarle - Diploma, Culinary Arts
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College of Albarmarle - Graduate Certificate, Carpentry