Archie Hall
North Las Vegas,Nevada
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Tier 3 Customer Service
Expedia Group
Las Vegas, Nevada
09.2018 - 09.2020
- Answer high volume phone calls regarding customer needs
- Provide primary customer support to internal and external customers in a fast paced environment
- Also maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
- Answer phone calls promptly to avoid on hold wait times
- Enter customer interaction details in navigator to track requests, document problems and record solutions offered
- Offered advice and assistance to customers, paying attention to special needs or wants
Cruise Consultant
Expedia Group
Las Vegas, Nevada
07.2016 - 09.2018
- Promoting sales to direct consumers by initiating calls, acting on leads, and/or prospects in order to identify travel needs, present/explain cruise line products, and make travel recommendations.
- Promote sales
- Assist customers with travel needs.
- Follow up with the booked confirmation regarding further assistance.
Customer Service Representative
Bluesky Communications
Pago Pago, American Samoa
06.2011 - 07.2016
- Resolve customer complaints via phone, email or mail
- Use telephones to reach out to customers and verify account information
- Greet customers warmly, and ascertain the problem or reason for calling.
- Assist with the placement of orders, refunds, or exchanges.
- Resolve customer complaints.
- Verify customers' accounts
Customer Service Representative
Millennium Staffing
Las Vegas, Nevada
07.2008 - 05.2011
- Company Overview: Our mission is to provide you with exceptionally accomplished, diverse candidates to meet your staffing needs in a timely and service oriented manner
- Our main objective is to relocate your business as efficiently, and cost effectively as possible while minimizing any interference in the day to day businesses
- Listen and respond to customers' needs and concerns
- Provide information about company services
- Record details of customer contacts and actions taken
- Setup appointments for job applicants
- Our mission is to provide you with exceptionally accomplished, diverse candidates to meet your staffing needs in a timely and service oriented manner
- Our main objective is to relocate your business as efficiently, and cost effectively as possible while minimizing any interference in the day to day businesses
Front Desk
Feleti Barstow Library
Pago Pago, American Samoa
09.2005 - 06.2008
- Assist library users using library computers, fax machines, printers and copy machines
- Other responsibilities include light cleaning and checking out books for library users
- This position was also in charge of creating new library user accounts
- Assist library users with using library electronics.
- Check out books for library users
- Create accounts for new library use
Education
American Samoa Community College -
American Samoa Community College
Pago Pago, American Samoa01.2016
Tafuna High School -
Tafuna High School
Pago Pago, American Samoa01.2008
Lupelele Elementary School -
Lupelele Elementary School
Pago Pago, American Samoa01.2004
Armada Elementary School -
Armada Elementary School
Moreno Valley, California01.1998
Skills
- Developing and maintaining administrative processes
- Improving accuracy and efficiency
- Achieving organizational goals
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Power Point
- Proficient in Quick Books
- Proficient in the Microsoft Windows operating system
- Operating multiple GDS systems
- Creative problem-solving
- Active listening
- Typing 50 wpm with complete accuracy
- Surfing the Internet
Accomplishments
- Enrolled JROTC program for four years.
- Graduated with High Honors.
- Member of National Honor Society for four years.
- Graduated ASCC with an AA in Liberal Arts.
- Currently working on AS in Nursing.
References
Available upon request
Languages
Samoan
Native/ Bilingual
Timeline
Tier 3 Customer Service
Expedia Group
09.2018 - 09.2020
Cruise Consultant
Expedia Group
07.2016 - 09.2018
Customer Service Representative
Bluesky Communications
06.2011 - 07.2016
Customer Service Representative
Millennium Staffing
07.2008 - 05.2011
Front Desk
Feleti Barstow Library
09.2005 - 06.2008
American Samoa Community College -
American Samoa Community College
Tafuna High School -
Tafuna High School
Lupelele Elementary School -
Lupelele Elementary School
Armada Elementary School -
Armada Elementary School