Jolene Zander
Bismarck
Summary
Dedicated food server with strong background helping with customer orders, cooking and store cleanliness. Stands for long hours and completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills. Hardworking and reliable saleswoman with strong ability in customer service and multitasking. Offering communication, problem solving and teamwork. Highly organized, proactive and punctual with team-oriented mentality.
Overview
2026
2026
years of professional experience
Work History
Customer Service Lead
Fleet Farm
Bismarck, ND
04.2025 - Current
- Led customer service team to enhance operational efficiency and improve overall customer satisfaction.
- Developed training programs for new staff, fostering knowledge retention and skill development.
- Implemented process improvements that streamlined customer interaction workflows and reduced response times.
- Analyzed customer feedback to identify trends, delivering actionable insights to management for service enhancements.
- Coordinated scheduling and workload distribution among team members to optimize resource allocation.
- Resolved complex customer inquiries, ensuring high-quality support and maintaining brand loyalty.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
Loan Processor Supervisor
Mha Systems
Bismarck, ND
2023 - 2025
- Supervised loan processing team to ensure compliance with regulatory standards and company policies.
- Implemented workflow improvements that streamlined loan application review processes, enhancing overall efficiency.
- Trained and mentored junior loan processors, fostering a culture of continuous learning and development.
- Monitored performance metrics to identify areas for improvement and optimize operational effectiveness within the team.
Bank Teller
Kirkwood Bank and Trust
01.2021 - 10.2023
- Accurately process customer cash, check, transfer, and statement transactions, with a balanced drawer.
- Safely ID and search customer account information.
- Greet and guide customers in a friendly and professional manner.
Food Service Worker
Space Aliens Grill & Bar
Bismarck, ND
11.2018 - 12.2020
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Received food orders from individuals and explained offerings.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Car Sales Associate
L&J motors
Mandan, ND
08.2018 - 06.2020
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed payments and maintained accurate drawers to meet financial targets.
- Worked with off-site locations to find desired items for customers.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Checked purchased vehicles at delivery for damage and final preparations.
- Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Filled out paperwork to register vehicles and complete sales.
Education
High School Diploma - undefined
Century High School
Bismarck, ND05.1999
Skills
- Oversaw food presentation strategies to elevate guest satisfaction Guided culinary team in developing innovative plating techniques Championed aesthetic enhancements to improve overall dining ambiance
- Oversaw quality control initiatives to uphold organizational standards Led efforts to identify and rectify quality issues, fostering a culture of continuous improvement Coordinated with cross-functional teams to streamline quality assurance processes
- Oversaw patient relations initiatives to foster a positive healthcare experience Developed strategies to improve patient engagement and satisfaction metrics Collaborated with multidisciplinary teams to address and resolve patient issues promptly
- Implemented standardized cooking procedures to maintain consistency and flavor integrity
- Implemented effective scheduling strategies to enhance operational efficiency
- Established protocols for proper storage and preservation to maintain integrity and longevity of assets
- Developed and executed presentations with a focus on maintaining uniformity and professionalism
- Implemented safe food handling procedures to protect consumer health and safety
- Contributed to team initiatives aimed at improving workflow efficiency and fostering a positive work environment
- Developed and implemented communication plans to ensure clarity and alignment across departments
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
- Facilitated accurate invoice generation to support financial operations and maintain cash flow
- Provided essential administrative support to streamline office processes and improve workflow
Accomplishments
Team member of the month thru fleet farm. Aug 2025
Timeline
Customer Service Lead
Fleet Farm
04.2025 - Current
Bank Teller
Kirkwood Bank and Trust
01.2021 - 10.2023
Food Service Worker
Space Aliens Grill & Bar
11.2018 - 12.2020
Car Sales Associate
L&J motors
08.2018 - 06.2020
High School Diploma - undefined
Century High School
Loan Processor Supervisor
Mha Systems
2023 - 2025