Archie Howell
Fresno,CA
Summary
Dedicated professional with strong interpersonal skills and a focus on operational efficiency. Experienced in managing teams, resolving customer concerns, and conducting training, ready to contribute to enhanced business performance.
Overview
17
17
years of professional experience
Work History
Shift Manager (MOD)
Piedmont Airlines
Fresno, CA
08.2022 - Current
- Managed employee schedules to ensure proper staffing
- Monitored daily and weekly performance and operational goals.
- Assisted with staff hiring, training, and supervised daily operations.
Supervisor/Station Trainer
Horizon Airlines
Fresno, CA
01.2018 - 08.2022
- Resolved customer complaints and concerns
- Supported day-to-day operations, while collaborating effectively team members
- Took on responsibilities of Station Manager
Customer Service Representative
Cal Fresno Oil
Fresno, CA
04.2013 - 12.2014
- Monitored cash drawers, assisted customers with purchases and fueling needs
- Trained new employees on daily policies and procedures to improve onboarding process
Warehouse Picker
Mountain Produce
Fresno, California
08.2009 - 04.2013
- Conducted inventory control through product counts and stocking to ensure accurate stock levels.
- Addressed customer inquiries regarding new orders and concerns to enhance customer satisfaction.
Education
Fresno High School
Fresno, CA06-2009
Some College (No Degree) -
Fresno Pacific University
Fresno, CA03-2026
Skills
- Safety Management
- Performance monitoring
- Scheduling and budget
- Hiring and Training
- Interpersonal Skills
Timeline
Shift Manager (MOD)
Piedmont Airlines
08.2022 - Current
Supervisor/Station Trainer
Horizon Airlines
01.2018 - 08.2022
Customer Service Representative
Cal Fresno Oil
04.2013 - 12.2014
Warehouse Picker
Mountain Produce
08.2009 - 04.2013
Fresno High School
Some College (No Degree) -
Fresno Pacific University