Archie Johnson

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

• Excel in defining and implementing policies, procedures and operational systems that boost productivity, overall efficiency and the quality of operations while maintaining a high degree of standards for a safe workplace.
• Competent Leader and mentor able to create a team environment including building collaborative relationships, training peers to perform at maximum efficiency. Also have the innate ability to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
• Perform successfully in highly visible positions of increasing responsibility.
• Outstanding telephone communications skills. Patient, personable and receptive. Diplomatic and effective in customer relations.
• Accurately interpret customers' problems and offer the best solution.
• Confident and Competent in making on-the-spot decisions.
• Remain calm and work well under demanding conditions.
• A fast learner with a wide range of practical skills/computer skills/basic office systems skill-sets.