Archie M. Boone IV
Alpharetta,GA
Summary
Communications manager with a strong focus on client management and brand project oversight. Proven ability to resolve customer issues with knowledgeable service, leading to enhanced satisfaction and team performance. Skilled in technical communication and email management, contributing to streamlined operations.
Overview
19
19
years of professional experience
Work History
Communications/Client Support
House of Arnat
Alpharetta, Georgia
01.2017 - Current
- Created and managed brand-focused projects for talent to align with client goals.
- Resolved customer issues with knowledgeable and friendly service, leading to increased satisfaction.
- Handle incoming email from brands inquiring about talent represented by House of Arnat.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Provided technical support to users by troubleshooting software and hardware issues.
Grammy Voter, Producers & Engineer Wing & Grammy Advocacy
The Recording Academy
Los Angeles, CA
01.2012 - Current
- Voted for Grammy nominees, advocated for music policy, and proposed innovative ideas for Grammy events.
- Produced high-quality audio recordings for various events and projects.
- Coordinated schedules and logistics for recording sessions and live events to ensure smooth operations.
- Collaborated with artists, musicians, and technical staff to enhance production quality and foster creative synergy.
Pro Audio Salesman & Consultant
Guitar Center
New Orleans, LA
01.2007 - 01.2012
- Advised customers on pro audio equipment choices, enhancing their purchasing decisions
- Supported users with technical inquiries via phone and chat, ensuring effective resolution
- Managed incoming calls, efficiently routing them to the appropriate department for timely assistance
Education
Bachelor of Arts - Entertainment Business
Full Sail University
Winter Park, FL04-2014
Master Recording Program -
CRAS
Phoenix, AZ01-2005
Skills
- Client management
- Campaign management
- Market knowledge
- Technical communication
- Digital communication
- Content review
- Problem solving
- Attention to detail
- Team collaboration
- Effective communication
- Creative thinking
- Customer relations
References
- Natasha Thrower - Owner of House of Arnat (Supervisor) and Senior Manager at Circle.so - 775-223-2881
- Daniel G. Harmann - Former Senior Manager at DistroKid - 206-841-1694
- Jar'Markkus Evan - Environmental, Health, Safety, and Sustainability (EHS&S) Manager at L3Harris Technologies - 319-830-5958
Timeline
Communications/Client Support
House of Arnat
01.2017 - Current
Grammy Voter, Producers & Engineer Wing & Grammy Advocacy
The Recording Academy
01.2012 - Current
Pro Audio Salesman & Consultant
Guitar Center
01.2007 - 01.2012
Bachelor of Arts - Entertainment Business
Full Sail University
Master Recording Program -
CRAS