Archie Wayne Jr
St. Louis,MO
Summary
Dynamic operations manager with a proven track record at Concierge Transportation LLC, excelling in client relationship management and route optimization. Skilled in developing competitive pricing strategies while enhancing service satisfaction. Committed to regulatory compliance and vehicle inspection, ensuring top-notch service delivery and operational efficiency.
Overview
41
41
years of professional experience
5
5
Certifications
Work History
Owner/Operator
Concierge Transportation LLC
St Louis, Missouri
12.2018 - Current
- Implemented efficient routing strategies to optimize travel times and reduce costs.
- Established competitive pricing models that aligned with profitability goals.
- Managed daily operations of transportation services, ensuring timely and efficient delivery for diverse clientele.
- Developed strong client relationships to improve service satisfaction and increase client retention.
Driver
St Louis County Cab
St Louis, Missouri
08.2015 - 11.2017
- Navigated city streets, ensuring safe and efficient transportation for passengers.
- Monitored traffic conditions to select optimal routes, facilitating timely arrivals.
- Maintained vehicle cleanliness and readiness, contributing to seamless daily operations.
Driver
ABC/Checker Cab
St Louis, Missouri
04.2013 - 07.2015
- Navigated city streets to ensure timely passenger pickups and drop-offs.
- Adhered to traffic regulations while prioritizing safe driving practices, contributing to a secure environment for all passengers.
- Maintained vehicle cleanliness and conducted routine safety inspections, ensuring compliance and reliability for passenger safety.
- Assisted passengers with luggage, enhancing overall ride experience through attentive customer service.
Dispatcher Office Assistant
ABC/Checker Cab
St Louis, Missouri
02.2011 - 03.2013
- Operated dispatch software to track vehicle locations in real time, ensuring timely service delivery.
- Provided customer service support to clients seeking transportation assistance, addressing inquiries and resolving issues efficiently.
- Coordinated communication between drivers and dispatch for timely service.
- Managed scheduling and routing for optimal cab utilization.
- Operated dispatch software to track vehicle locations and statuses.
Sales Agent(state licensed)
Wayne Realty Company
St. Louis, MO
01.1987 - 01.2010
- Managed marketing and monitoring of business activities.
- Facilitated showings and sales of commercial and residential properties throughout MO.
- Developed strong client relationships through active listening and responsive communication.
- Conducted property showings to highlight features and address buyer inquiries effectively.
- Facilitated negotiations between buyers and sellers to ensure smooth transaction processes.
Front Desk Agent
Marriot Hotel
St Louis, Missouri
02.2006 - 07.2008
- Facilitated engaging conversations with patrons during check-in to boost guest satisfaction.
- Addressed guest inquiries and resolved issues with professionalism.
- Greeted guests warmly and provided information about hotel services.
- Managed check-in and check-out processes efficiently and accurately.
- Resolved guest inquiries and complaints promptly to ensure satisfaction.
Desk Clark
Human Society
St. Louis, MO
01.1991 - 01.1992
- Reconciled incoming payments and updated filing system to enhance production efficiency.
- Maintained cleanliness of customers' care area to ensure positive client experience.
- Assisted visitors with inquiries and provided information about services offered.
- Managed front desk operations, ensuring smooth daily workflows and efficient service.
- Processed animal adoption applications and maintained accurate record-keeping systems.
Sales Representative
American Magnetite Inc.
St. Louis, MO
01.1990 - 01.1991
- Addressed customer inquiries about insulated magnetic windows to enhance customer satisfaction.
- Coordinated appointments and scheduled activities for sales associates across multiple locations to streamline operations.
- Developed relationships with clients to understand their needs and preferences.
- Presented product features and benefits to potential customers effectively.
- Collaborated with team members to strategize sales approaches and techniques.
Supervisor/Operator
Keith Wood Agency
St. Louis, MO
01.1988 - 01.1989
- Supervised operations department to ensure consistent production quality.
- Instructed insurance agents on effective presentation of medical insurance program.
- Supervised team members to maintain safety standards and operational efficiency.
Telecommunications Consultant
St. Clair Corporation
St. Louis, MO
01.1985 - 01.1989
- Advised homeowners on benefits of thermal window installation to enhance energy efficiency.
- Analyzed telecommunications systems to identify improvement opportunities and optimize performance.
- Developed project plans for telecommunications infrastructure upgrades and implementations.
- Collaborated with cross-functional teams to ensure seamless communication and project alignment.
Education
Information Systems, Associates - in progress
St Louis Community College/Forest Park
St. Louis, MO01-2011
High School Diploma -
Normandy High School
St. Louis, MO01.1985
Skills
- Operations management
- Route optimization
- Regulatory compliance
- Vehicle inspection
- Client relationship management
- Pricing strategy
Certification
OSHA Bloodborne Pathogens Training for Healthcare 1/07/2026 Certificate # 000040439100
Timeline
Owner/Operator
Concierge Transportation LLC
12.2018 - Current
Driver
St Louis County Cab
08.2015 - 11.2017
Driver
ABC/Checker Cab
04.2013 - 07.2015
Dispatcher Office Assistant
ABC/Checker Cab
02.2011 - 03.2013
Front Desk Agent
Marriot Hotel
02.2006 - 07.2008
Desk Clark
Human Society
01.1991 - 01.1992
Sales Representative
American Magnetite Inc.
01.1990 - 01.1991
Supervisor/Operator
Keith Wood Agency
01.1988 - 01.1989
Sales Agent(state licensed)
Wayne Realty Company
01.1987 - 01.2010
Telecommunications Consultant
St. Clair Corporation
01.1985 - 01.1989
Information Systems, Associates - in progress
St Louis Community College/Forest Park
High School Diploma -
Normandy High School