Archiebald Chete
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Neobantu
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Kesto Holdings
05.2020 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Diploma In Computer Software Applications -
Ccosa Institute of Technology
Harare, Zimbabwe09.1999
Typewritting -
Pitman
United Kingdom09.1997
Skills
- Promotional Support
- Stockroom Procedures
- Customer Consulting
- Report Preparation
- Managing Multiple Tasks
- Coordination
- Records Preparation
- Receiving Support
- Customer Service
Timeline
Customer Service Representative
Neobantu
01.2022 - Current
Customer Service Representative
Kesto Holdings
05.2020 - 12.2021
Diploma In Computer Software Applications -
Ccosa Institute of Technology
Typewritting -
Pitman