Archie (Curtis) Edmond
Longview,TX
Summary
Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 6 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level executive position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Executive Dedicated Loan Specialist
Mr Cooper/ Nationstar Mortgage LLC.
Longview, TX
10.2016 - 11.2022
- Utilized risk management strategies to attain high loan approval rates.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Developed systems to efficiently track loan documents and enhance accuracy.
- Recommended loan approvals and denials based on customer loan application reviews.
- Examined customer loan applications for loan approvals and denials.
- Explained very technical financial information to applicants in easy to understand language.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Developed strong relationships with customers through high levels of customer service.
- Collaborated with other departments to promptly process loan applications.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Submitted loan applications to underwriter for verification and recommendations.
Sales Representative
AT&T Mobility
Longview, TX
01.2012 - 08.2016
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Presented professional image consistent with company's brand values.
- Quoted prices, credit terms and other bid specifications.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Set and achieved company defined sales goals.
- Consulted with businesses to supply accurate product and service information.
- Generated new leads through networking and attending industry events.
Installer Sales Specialist
DIRECTV
Longview, TX
01.2010 - 09.2012
- Maintained relationships with return customers.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Inventoried installation supplies before scheduling installations or ordering more.
- Reconciled billing discrepancies with regulatory agencies and finance department.
- Serviced existing accounts on regular basis to maximize revenue.
- Used consultative sales approach to understand and meet customer needs.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Coached customers' staff and demonstrated product use and maintenance.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Researched potential clients and markets to prepare for appointments.
Sales Associate/Trainer
Convergys
Longview, TX
01.2006 - 09.2010
- Maintained effective, consistent communication with managers, peers and other resource groups.
- Wrote training manuals for new employees and new positions according to strict company guidelines and updated protocols.
- Trained and mentored 10 new personnel hired to fulfill various roles.
- Developed job-specific competencies and performance standards.
- Developed and implemented successful onboarding program.
- Worked with vendors to customize courseware to accommodate business needs.
- Assisted in monitoring trainee performance to identify gaps in training.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Completed training-related administrative tasks, documentation and team support.
- Facilitated virtual, in-person and blended learning sessions.
- Demonstrated correct procedures and compliance with standards at all times.
- Conducted assessments of employee understanding and performance.
- Devised new methods of imparting information in order to increase engagement and retention.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Provided coaching and mentoring to employees.
Education
Associate of Arts - Business Administration And Management
Panola College
Carthage, TXHigh School Diploma -
Carthage High School
Carthage, TX05.1994
Skills
- Loan Evaluations
- Credit Option Explanation
- Telephone Etiquette
- Credit History Assessment
- Customer Assistance
- Payment Scheduling
- Issue Resolution
- Reading Comprehension
- Customer Interaction
- Effective Communication
- Explanation of Loans
- Applicant Counseling
- Verify Agreements
- Financial Service Solutions
- Serve Customer Needs
- Performance Assessment and Improvement
- Calculate Payments
- Payoff Planning
- Knowledge of VA Loan Process
- FHA Loan Processes
- Active Listening and Learning
Timeline
Executive Dedicated Loan Specialist
Mr Cooper/ Nationstar Mortgage LLC.
10.2016 - 11.2022
Sales Representative
AT&T Mobility
01.2012 - 08.2016
Installer Sales Specialist
DIRECTV
01.2010 - 09.2012
Sales Associate/Trainer
Convergys
01.2006 - 09.2010
Associate of Arts - Business Administration And Management
Panola College
High School Diploma -
Carthage High School