Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
Generic

Hilda Aurora Ponce

Miami,Fl

Summary

Resourceful professional in financial services, known for high productivity and efficient task completion. Specialized in risk assessment, regulatory compliance, and customer service. Excel using communication, problem-solving, and adaptability skills to achieve goals and meet client needs. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

15
15
years of professional experience

Work History

Loan Specialist

Small Business Administration
06.2021 - Current
  • Assist borrowers with any questions or concerns they have regarding their COVID-19 Economic Injury Loans.
  • Conduct investigations and analyses in preparing a variety of servicing, collection, and liquidation actions.
  • Determine financial responsibility of borrowers and/or guarantors following a detailed financial analysis.
  • Prepares and processes release of liens, subordinations, change of ownership, and assumptions for borrowers and third-party vendors.
  • Attend weekly training or open forums for learning purposes.
  • Keeping up to date with the P&P of the job requisite.
  • Coordinated with other departments within the organization regarding loan applications, approvals, and rejections.
  • Worked closely with underwriters during the application review process.

Processor

Paramount Residential Mortgage Group, Inc.
03.2019 - 06.2021
  • Processed loans by gathering, preparing, and reviewing documents from borrower and information to submit the loan to underwriting for review.
  • Reviewing conditions of the approval and getting together with the borrower to gather the required documents needed to submit back to the underwriter to get a clear to close approval.
  • Once the loan is approved and received, clear to close, set a date and time with the title company for closing.
  • Advised borrower by email and by phone that the loan is cleared to close, and advised of the date and time of the closing, as well as the amount that they will need to bring to closing after reviewing the settlement statement from the title company.

Personal Loan Specialist

OneMain Financial, LLC
05.2018 - 02.2019
  • Assist consumers with the application for a personal loan.
  • Gather and review their loan application, run credit, and see what loan program was best for the customer, and finalize the approval process.
  • Make same-day appointments for a quick and smooth closing by going over all closing documents with the customer and making sure the customer understands the loan program.
  • At the time of closing, provide other benefits for the customer, like insurances, home, and auto programs.
  • Other duties included opening and closing the daily cash drawer, preparing daily deposits.

Loss Mitigation Closing Manager

Bayview Loan Servicing, LLC
08.2010 - 07.2017
  • As the closing manager for the Loss Mitigation division, I managed a team of 12 closers.
  • I make sure that their daily workload is distributed accordingly, run daily reports to make sure all loans are completed and reported to FHLMC/FNMA for settlement in a timely manner.
  • Hold weekly meetings with FHLMC, FNMA, and our clients to review all or any issues with any loans in the pipeline.
  • Constantly reviewing and modifying our checklist and P&P's.
  • Assisting the compliance department with the review of audit findings, as well as conducting my own audit and quality control on all file/loan.
  • Hold numerous conference calls to ensure all matters, issues, and concerns are taken care of on a weekly basis.
  • Assist in any special projects within the company.

Education

Real Estate Associate - Real Estate

Gold Coast Schools
Miami, FL
07-2025

High School Diploma -

Miami Sunset Senior High School
06.1982

Skills

  • Encompass 360
  • FHLMC WPII System
  • FNMA HSSN System
  • CS Director
  • LPS Director
  • GENESYS Phone System
  • Word
  • Excel
  • PowerPoint
  • Visio
  • Access
  • Loan evaluations
  • Explanation of loans
  • Credit analysis
  • Loan approvals
  • Loan Processing
  • Loan Servicing
  • Data security practices
  • Portfolio Management

References

Available upon request

Languages

English
Full Professional
Spanish
Full Professional

References

References available upon request.

Timeline

Loan Specialist

Small Business Administration
06.2021 - Current

Processor

Paramount Residential Mortgage Group, Inc.
03.2019 - 06.2021

Personal Loan Specialist

OneMain Financial, LLC
05.2018 - 02.2019

Loss Mitigation Closing Manager

Bayview Loan Servicing, LLC
08.2010 - 07.2017

Real Estate Associate - Real Estate

Gold Coast Schools

High School Diploma -

Miami Sunset Senior High School

Similar Profiles

CREATE PROFILE