Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michael Jackson

Flowery Branch,GA

Summary

Proven achiever in the logistics and mortgage sectors, notably with Cross Country Mortgages and XPO Logistics. Excelled in loan management and carrier procurement, enhancing client relationships and operational efficiency. Skilled in Encompass 360 and adept at fostering professional connections, I consistently surpassed targets, evidenced by closing over 40 loans and ranking as a top 20 carrier sales rep.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Mortgage Loan Officer

Cross Country Mortgages
Suwanee, GA
10.2020 - Current
  • Assisted individuals in acquiring mortgages for home purchases.
  • Helped people refinance their home to get a lower interest rate and monthly payment
  • Closed 40+ loans the last 4 years; over half of them with 620 or lower credit scores at the beginning
  • Assisted in helping people with low credit scores improve their credit score and purchase their home
  • Effectively built and maintained connections with realtors and buyers
  • Consistently delivered comprehensive customer service, ensuring satisfaction in all interactions.

Project Manager

Meridian Restoration
Suwanee, GA
05.2019 - 09.2020
  • Plan and oversee restoration projects to endure they are completed in a timely fashion and within budget
  • Create estimates, prepare budgets, negotiate pricing with subs
  • Build and maintain relationships with insurance adjustors, and with subs with different traits
  • Problem solver
  • Thrives in high-stress environment
  • Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and tradespeople conduct)
  • Maintains in constant communication with home owner and insurance adjustor
  • Manage punch list completion, obtain a completion certificate, and collect funds
  • Maintains a work schedule for all jobs and run in a timely manner
  • Ability to run 15+ restoration jobs at one time
  • Optimized service delivery to meet customer needs.
  • Never received lower than a 9 on a job completion sign off sheet

Carrier Procurement

XPO Logistics
Gainesville, GA
10.2012 - 05.2019
  • Source and negotiate with carriers based on moving available freight (Truckload, Flatbed, Intermodal, and expedited)
  • Communicate effectively with carriers and build relationships
  • Build strong liaison relationships with XPO’s customer base: maintain reliable communications with customers regarding changes in pick-up and delivery schedules and potential service failures; communicate customer problems, needs, leads and inquiries to the sales force; quote customers on new lanes when requested
  • Recommend process improvements and implement once approved
  • Maintain and update accurate information in company’s operating systems
  • When possible, pre-plan the use of carriers and equipment for efficiency
  • XPO #1 logistics company in North America (2017)
  • Gainesville, GA branch #1 profiting branch
  • Customers: Amazon, Red Bull, South-wire, LG, Clorox, Rubbermaid, Shaw, Cargill, Rock-Tenn
  • Top 20 carrier sales rep (for XPO in the US)
  • Top carrier in Gainesville branch (Jensen Hauling)

Account Specialist

Cox Media
Atlanta, GA
07.2011 - 09.2012
  • Processes and verifies new client set up.
  • Monitor Accounts Receivable support desk and ensure inquiries are handled according to department guidelines and within service level agreement timeframes.
  • Posting of client payments from lockbox.
  • Processing credit card payments.
  • Client billing adjustments.
  • Issuance of client refund checks for over payment.
  • Research billing adjustments.
  • Prepares and maintains accounts receivable register and other related accounting reports.

Education

BBA - Accounting

Georgia Gwinnett College
Lawrenceville, GA
05-2011

Skills

  • Loan management
  • Loan product sales
  • Relationships
  • Licensed mortgage loan originator
  • Manage multiple clients
  • Making profits
  • Word
  • Excel
  • PowerPoint
  • MacroPoint
  • McCloud
  • Encompass 360

Accomplishments

  • Collegiate Basketball Player at Reinhardt College and Georgia State University

Certification

  • Mortgage Licenses

Timeline

Mortgage Loan Officer

Cross Country Mortgages
10.2020 - Current

Project Manager

Meridian Restoration
05.2019 - 09.2020

Carrier Procurement

XPO Logistics
10.2012 - 05.2019

Account Specialist

Cox Media
07.2011 - 09.2012

BBA - Accounting

Georgia Gwinnett College

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