Archil Pataraia
Brooklyn
Summary
Results-oriented IT Specialist with hands-on experience managing IT operations across multiple locations. Expertise in Active Directory, Google Workspace, Mosyle MDM, network administration, endpoint management, and Synology NAS environments. Adept at troubleshooting infrastructure, supporting end users, managing technology assets, and working with vendors to deliver reliable and secure IT services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Specialist
All My Children Day Care & Nursery School
New York, NY
01.2025 - Current
- Manage Active Directory user accounts, groups, permissions, password policies, and workstation administration across 17 branch locations.
- Administer Google Workspace, including user provisioning, email troubleshooting, security settings, shared drives, and account management.
- Manage Mosyle MDM environment for iPads, including device enrollment, policy deployment, application management, and security compliance.
- Configure, maintain, and troubleshoot network infrastructure, including routers, switches, wireless access points, VPN connections, and internet connectivity across multiple locations.
- Provide hardware and software support for desktops, laptops, mobile devices, and peripherals, including upgrades, replacements, deployment, and maintenance.
- Install, configure, and support network printers, scanners, copiers, and scan-to-folder workflows.
- Administer Synology NAS systems, shared folders, user permissions, backups, storage management, and file-sharing services.
- Maintain IT asset inventory, track equipment lifecycle, and coordinate hardware deployment across all locations.
- Research, evaluate, and recommend technology solutions, hardware, software, and licensing options to improve operational efficiency and reduce costs.
- Coordinate with third-party vendors and service providers for telecommunications, internet services, security systems, cloud services, and software support.
- Provide technical support and troubleshooting for staff across 17 daycare locations, resolving issues related to networking, devices, applications, and business systems.
- Support and maintain VoIP phone systems, conferencing equipment, classroom technology, and office infrastructure.
- Assist with IT project planning, technology upgrades, system migrations, and implementation of new services and equipment.
- Develop technical documentation, procedures, and user guidance to improve support operations and standardize IT processes.
IT Technician
Liquid Technologies
New York, NY
03.2023 - 01.2025
- Tested, evaluated, and processed enterprise IT assets including servers, network equipment, desktops, laptops, mobile devices, and office hardware.
- Performed data sanitization and secure asset disposition in accordance with client requirements and industry standards.
- Verified functionality, diagnosed hardware issues, and determined equipment eligibility for refurbishment, resale, or recycling.
- Prepared enterprise hardware for redeployment and resale through inspection, testing, repair, and quality assurance procedures.
- Handled technology assets from major corporate clients, ensuring proper chain of custody and compliance with data security requirements.
IT Support Specialist
K. Eristavi National Center of Experimental and Clinical Surgery
Tbilisi, Republic Of Georgia
09.2018 - 12.2022
- Provided technical support for hospital staff, including troubleshooting hardware, software, network, and peripheral device issues.
- Administered user accounts, workstation configuration, and access permissions within the organization's IT environment.
- Installed, configured, and maintained desktops, laptops, printers, scanners, and other healthcare-related technology equipment.
- Assisted with network administration, system maintenance, and infrastructure support to ensure reliable operation of clinical and administrative systems.
Education
Master of Science - Program Engineering
Georgian Technical University
Tbilisi, Republic Of Georgia07-2017
Skills
- Active Directory
- Google Workspace Administration
- Mosyle MDM
- Windows Administration
- Endpoint Management
- Network Troubleshooting
- VPN Administration
- TCP/IP, DNS, DHCP
- Router & Switch Management
- Synology NAS Administration
- Printer & Scanner Support
- Asset Management
- VoIP Support
- Vendor Management
- Multi-Site IT Operations
Certification
Cisco Networking Academy – CCNA Coursework
Languages
English
Professional Working
Russian
Professional Working
Georgian
Native or Bilingual
Timeline
IT Specialist
All My Children Day Care & Nursery School
01.2025 - Current
IT Technician
Liquid Technologies
03.2023 - 01.2025
IT Support Specialist
K. Eristavi National Center of Experimental and Clinical Surgery
09.2018 - 12.2022
Master of Science - Program Engineering
Georgian Technical University