Archlyn Bruce

• Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
• Maintained Sunday School area through providing decoration and literature.
• Led faith-based life to provide example for students between ages 1 and 14.
• Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.

• Installed, configured and maintained computer systems and network connections.
• Configured and tested new software and hardware.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Diagnosed and troubleshot hardware, software and network issues.

• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Reservation Sales representatives answer telephone inquires regarding fares, schedules, special services, and make reservations for air travel tours, car rentals and hotel reservations. The environment is computer oriented and the emphasis is on producing sales.

Reservation Sales Agent Employees sell the company’s services to customers via the telephone. Duties include making reservations, quoting fares, providing flight schedules and general information and assistance to the public. Requirements are a high school diploma or equivalent, good English language skills and a pleasant telephone voice, flexibility to work variable shifts, light typing and sales experience is desired.

• Reviewed patient records for accuracy and completeness.
• Packaged and shipped specimens to central lab daily.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Monitored patients for reactions and verified sample quality.
• Blood samples
• Finger Pokes
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.

• Answer incoming calls and assist customers with questions and concerns related to their credit card accounts.
• Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
• Properly diagnose customer needs and proactively educate them about the features and benefits of U.S. Bank products and services
• Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs
• Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Guide customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.