Ardeceley Hernandez
Summary
Motivated individual seeking to take on a new long-term position in a secure setting. Trained and highly experienced in working in a fast paced environment from past jobs in customer service. Eager to find a new home to begin my new journey.
Overview
9
9
years of professional experience
Work History
Assistant Manager
The Float Spa
10.2022 - Current
- Maximized efficiency through time management and staff supervision to boost productivity.
- Resolved customer problems and complaints.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Enforced spa policies, following company procedures at all times.
Dental Assistant
Contemporary Endodontics of Oklahoma
03.2020 - 02.2022
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Entered patient data into dental records system using TDO and observed all confidentiality rules to maintain patient privacy.
- Took bitewing, periapical, panoramic x-rays and CBCT scans for dentist to review.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Vitamin Clerk
Sprouts Farmers Market Inc.
02.2016 - 03.2021
- Educated customers on product and service offerings.
- Recommended merchandise to customers based on needs and preferences.
- Recommended optimal merchandise based on customer needs and desires.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Cashier
American Eagle Outfitters
10.2014 - 04.2019
- Trained new team members in cash register operation, stock procedures and customer service.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed customer payments quickly and returned exact change and receipts.
Loan Specialist Intern
One Main Financial
11.2017 - 03.2018
- Ensured observance of all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
- Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Education
High School Diploma -
Mustang High School
Mustang, OKSkills
- Dependability
- Productivity & organization
- Clear communication
- Adaptability
- Patience
- Compassion
Timeline
Assistant Manager
The Float Spa
10.2022 - Current
Dental Assistant
Contemporary Endodontics of Oklahoma
03.2020 - 02.2022
Loan Specialist Intern
One Main Financial
11.2017 - 03.2018
Vitamin Clerk
Sprouts Farmers Market Inc.
02.2016 - 03.2021
Cashier
American Eagle Outfitters
10.2014 - 04.2019
High School Diploma -
Mustang High School