Ardella Gonzalez
Denver,CO
Summary
Dedicated professional with a proven track record at Clínica Family Health, adept in patient education, enhancing clinic efficiency and patient satisfaction. Skilled in multitasking and team collaboration, consistently achieving positive outcomes. Demonstrates exceptional care management and interpersonal skills, fostering strong relationships with patient community and team members. Surviving The school of life which has given me the opportunity to be empathetic towards others as well as experienced in homelessness domestic abuse and so on.
Overview
16
16
years of professional experience
Work History
Day Care Provider
Graciela González
8210 Baylor Ln
06.2015 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Provided individualized attention to each child, recognizing their unique needs and adapting care accordingly.
- Implemented positive discipline techniques to guide children''s behavior, setting clear expectations for conduct in the daycare setting.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Offered outdoor play opportunities daily, promoting physical activity and encouraging children to connect with nature.
- Encouraged children to develop healthy social and emotional skills.
- Provided emotional support and guidance to children during difficult times.
Medical Assistant
Clínica Family Health
2000 S Boulder Rd
11.2008 - 05.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved clinical workflow with introduction of electronic health records system.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
Education
Certificate - Medical Assistant
Pima Medical Institute
Denver, CO11.2008
GED -
Community College of Denver
Denver, CO11.2003
Skills
- Activities planning
- Recreational supervision
- Personal hygiene assistance
- Housekeeping
- Childcare
- Special needs experience
- Teamwork
- Emotional support
- Professionalism
Accomplishments
I’ve been through a lot that if at any time I’m giving someone advice or my opinion it’s because I’ve lived it and made it therefore I over came and accomplished whatever god has put in front of me one of the greatest accomplishments is life experiences.
Affiliations
I volunteer with Buckley Field, Young Marines since 2010 until their final formation July 2024
Languages
Spanish
Native or Bilingual
Timeline
Day Care Provider
Graciela González
06.2015 - Current
Medical Assistant
Clínica Family Health
11.2008 - 05.2015
Certificate - Medical Assistant
Pima Medical Institute
GED -
Community College of Denver