Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AdministrativeAssistant
Arden Kuhn

Arden Kuhn

Software implementation
Pflugerville,TX

Summary

Skilled software consultant with extensive experience in implementing and optimizing software solutions. Strong focus on collaborating with teams, achieving results, and adapting to changing project needs. Adept at problem-solving, improving processes, and effectively communicating with clients. Known for reliability and a methodical approach to project execution. Additionally, knowledgeable in product lifecycle management and ensuring successful project outcomes. Proficient in agile methodologies, stakeholder management, and roadmap development. Committed to fostering team collaboration, adapting to evolving requirements, and consistently delivering tangible results. Recognized for exceptional communication skills, strategic planning expertise, and strong problem-solving acumen.

Overview

28
28
years of professional experience

Work History

Product Owner

Tyler Technologies, Inc.
01.2023 - Current
  • Define product vision
  • Work alongside our technical team lead to prioritize development tasks
  • Assist with software releases
  • Support service desk tickets
  • Organize development backlogs
  • Research and plan epics for committed tasks
  • Work with other product owners and program manager to ensure cross-functional tasks are prioritized
  • Work with internal and external integrators using our applications

Implementation Consultant

Tyler Technologies Inc.
07.2018 - 01.2023
  • Help implement and provide training for the end users of the Enterprise Assessment & Tax software, with primary responsibility on the tax billing and revenue collection modules
  • Lead consultant on integrated cashiering solution and devices
  • Assist with data conversion
  • Create custom reports
  • Provide tier-1 customer support

Conversion Engineer

Tyler Technologies Inc.
09.2016 - 07.2018
  • Perform data conversions for various modules of the New World ERP software, to include financial management, human resources, payroll history, asset management and utility management
  • Ensure data integrity during an implementation and provide post go-live data support
  • Conduct remote and on-site training for Microsoft Dynamics AX, Management Reporter
  • Work with Support Department to troubleshoot report and software issues

Technical Services Analyst

Tyler Technologies Inc.
06.2003 - 09.2016
  • Perform data conversions for the Utility Billing, Licensing, Special Assessments, Accounts Receivable, Code Enforcement, Chart of Accounts and Fixed Assets modules in the Eden software
  • Ensure data integrity during an implementation and provide post go-live data support
  • Create and support site specific reports for all modules in the Eden software, using Crystal Reports, Microsoft Access and Active Reports
  • Conduct remote and on-site training for Microsoft Dynamics AX, Management Reporter
  • Review and prepare estimates for special report requirements from clients
  • Work with Support Department to troubleshoot report and software issues

Senior Implementation Consultant/Consulting Manager

Tyler Technologies Inc.
08.2002 - 06.2003
  • Responsible for hiring, training, and implementing the Citizen Services modules in the Eden software which include Utility Billing, Licensing, Special Assessments and Customer Requests

Implementation Consultant

Tyler Technologies Inc.
08.2000 - 08.2002
  • Helped implement and provided onsite training for the end users of the Eden software
  • Training encompassed the Core Financial modules which include General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Budgeting, Project Accounting, Purchasing, Requisitions and Receiving
  • Provided onsite beginner, intermediate and advanced level Crystal training to end users of the Eden

Accounting Manager

Yett Management Inc.
08.1996 - 08.2000
  • Oversaw accounting functions for real estate development & management to include accounts payable, accounts receivable, collection for delinquent accounts, forecast and year end reconciliation and charge back
  • Prepare monthly and annual financial statements for owners

Education

Master of Business Administration - Finance and Macro Economics

Seattle University
Seattle, WA
01.1999

Bachelor of Science - Hotel and Restaurant Management

California State Polytechnic University
Pomona, CA
01.1988

Skills

  • Business needs analysis
  • Product backlog management
  • Roadmap development
  • Agile frameworks
  • Problem identification
  • Stakeholder relationship management
  • Product lifecycle management
  • Scrum methodology
  • User acceptance testing
  • Feature prioritization
  • Scrum framework
  • SSRS
  • SQL Server 2016
  • Oracle SQL Developer
  • HTML
  • CSS
  • Intermediate accounting
  • Governmental accounting concepts
  • Data analytics
  • Budgeting and allocation 
  • Microsoft office suite

Additional Information

Furnish references upon request

Timeline

Product Owner

Tyler Technologies, Inc.
01.2023 - Current

Implementation Consultant

Tyler Technologies Inc.
07.2018 - 01.2023

Conversion Engineer

Tyler Technologies Inc.
09.2016 - 07.2018

Technical Services Analyst

Tyler Technologies Inc.
06.2003 - 09.2016

Senior Implementation Consultant/Consulting Manager

Tyler Technologies Inc.
08.2002 - 06.2003

Implementation Consultant

Tyler Technologies Inc.
08.2000 - 08.2002

Accounting Manager

Yett Management Inc.
08.1996 - 08.2000

Bachelor of Science - Hotel and Restaurant Management

California State Polytechnic University

Master of Business Administration - Finance and Macro Economics

Seattle University

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Arden KuhnSoftware implementation