Arden McCrory

• Providing essential support to the IT Operations Center (ITOC) at the Department of State
• Conducted daily assessments of classified/unclassified systems, reducing incident escalations
• Responsible for vigilantly monitoring and tracking service-impacting changes within the enterprise infrastructure and safeguarding Critical Sites against events or incidents that may disrupt IRM services
• Integral in coordinating IRM responses with other Department Operations Centers during crises and emergencies, including evacuations, natural disasters, and civil unrest
• Managed outage notifications and provided real-time updates for high-severity incidents, ensuring system uptime
• Created detailed performance reports, proactively identifying and addressing potential risks to maintain operational excellence
• Provides indispensable support to Watch Officers and contributes to the mission of supporting the Department of State and Global Embassies.

Costco Wholesale
Major Sales Associate
March 2025 – June 2026

• Assisted members with the selection and purchase of major appliances, televisions, computers, and other high-value electronics by providing detailed product knowledge and personalized recommendations.
• Educated customers on product features, specifications, warranties, financing options, and available protection plans to help them make informed purchasing decisions.
• Resolved customer concerns regarding product availability, deliveries, and post-purchase support with professionalism and efficiency.
• Maintained up-to-date knowledge of emerging consumer electronics, appliance technologies, and current inventory to provide accurate recommendations.
• Collaborated with cross-functional teams to maintain merchandise presentation, inventory accuracy, and department organization.
• Consistently delivered exceptional customer service in a high volume retail environment while meeting sales and performance expectations.

• Enhanced customer satisfaction scores through attentive service and effective dispute resolution
• Increased store revenue by aligning technology solutions with customer needs
• Built lasting customer relationships by identifying and fulfilling individual technology goals